Customer Service Specialist and Dispatch (On-site, ...

Description:Interested in this role You can find all the relevant information in the description below.Dispatch and Customer Service SpecialistMy Pest Pros, a fast-growing, family-owned pest control company serving Virginia, Maryland, and Washington, DC, is looking for a dependable, friendly, and detail-oriented Client Care Representative (CCR) to join our team in our Vienna, VA, office. Note: this position is not remote or hybrid.As one of the first points of contact for current and prospective clients, you'll play an integral role in shaping their experience with our company, making you a highly valued member of our staff. More specifically, you'll be responsible for answering phone calls promptly and professionally, scheduling appointments using our software, explaining services and costs to clients, taking and processing payments, handling collections, keeping detailed notes on client accounts, and following up with clients after their service.In addition to providing day-to-day support, you'll also have the chance to contribute to company growth by helping clients choose the services that best fit their needs. Sales will be part of your role, but if you haven't done it before, don't worry. We'll teach you everything you need to know so you can confidently connect with clients and successfully close sales. And for every sale you make, you'll earn a substantial commission as a reward for your efforts. Pretty cool, right?So why choose to work with us instead of another company? We're glad you asked! At My Pest Pros, we offer competitive compensation, a supportive, family-oriented work culture, and a clear path for advancement. If you're looking to be part of a team where you can grow personally and professionally while making a difference in the lives of your coworkers and our clients, we'd love to talk to you. To learn more about us, please visit .Responsibilities at a glanceAnswer phone calls and communicate with clients in a professional, friendly mannerSchedule appointments and update client records in our systemExplain services, pricing and treatment options to clientsProcess payments and assist with collectionsFollow up with clients post-service to ensure satisfactionRecord detailed notes and updates in the CRMAssist with sales calls and convert leads into paying customersCollaborate with technicians and the leadership team to ensure smooth operationsBenefits:Competitive pay with production-based earningsBonus opportunities for leadership and performanceHealth insurance (company-paid plan available)Dental and vision optionsLife insurance and supplemental coveragePaid trainingPTO and separate sick daysPaid holidays401(k) with company matchGym membership reimbursementTeam contests, quarterly events and employee recognitionAbout usMy Pest Pros is a full-service, family-owned pest control company that's been protecting homes and businesses across Virginia, Maryland, and Washington, DC, for more than 14 years. Our clients are the most important part of our business, and everything we do"”from our treatment plans to our service protocols"”is tailored to their needs. We approach every job with integrity, accountability, and the same level of care we'd expect for our own families because we're not just eliminating pests. We're protecting public health and property, and we take that responsibility seriously. We're proud to help our community live and work pest-free and to build a team that shares that commitment every day.Requirements:High school diploma or equivalentStrong verbal and written communication skillsFriendly, empathetic and solutions-oriented approachComfortable using phones, computers and scheduling softwarePrevious experience in customer service or administrative support over the phoneAbility to multitask and stay calm under pressureWillingness to learn and take directionSales experience a plus, but not requiredMust pass background check and drug screenCompensation details: 19-23 Hourly WagePI37770bf11030-37344-38547043

Created: 2025-10-01