Senior Customer Operations Manager
Uline, Inc. - Kenosha, WI
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Senior Customer Operations ManagerRead on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.Kenosha Branch12355 Uline Way, Kenosha, WI 53144Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary As a Senior Customer Operations Manager, continue this legacy by empowering our team to minimize order delays and deliver the exceptional experience our customers love.Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.Position Responsibilities Manage Backorder and Custom / Drop-Ship operations, focusing on quality, speed and accuracy.Guide leaders in analyzing department results for trends and improvement opportunities.Track and report gross profit, return, vendor performance and customer feedback metrics.Work with other Uline teams to enhance customer service processes and identify new product opportunities.Build strong vendor relationships to resolve issues quickly and enhance service quality.Minimum RequirementsBachelor's degree.5+ years of experience in Customer Service or Product Management, including 2+ years in a management role.Knowledge of Order Entry, Purchase Order Systems and Microsoft Office.Travel to Uline's North American branches and to vendors.BenefitsComplete health insurance coverage and 401(k) with 6% employer match that starts day oneMultiple bonus programs.Paid holidays and generous paid time off.Tuition Assistance Program that covers professional continuing education.Employee PerksCafé featuring affordable daily meal options from local restaurants.On-site fitness center and beautifully maintained walking paths.Best-in-class, clean, modern facilities.About UlineUline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations. Uline is a drug-free workplace. All positions are on-site.EEO/AA Employer/Vet/Disabled#LI-CB2#CORP(#IN-PPCS)By applying, you consent to your information being transmitted by ResumeLibrary to the Employer, as data controller, through the Employer's data processor SonicJobs.See Uline, Inc. Privacy Policy at (url removed)? and SonicJobs Privacy Policy at (url removed) and Terms of Use at (url removed)
Created: 2025-10-01