Customer Relationship Specialist

  Philly's Best Steak Company Inc. is a leading family-owned meat processing facility in the Philadelphia area, specializing in high-quality Philly-style steak products. As the Customer Service Specialist, you will support all customers in the Florida market and address customer needs and concerns to maintain high satisfaction levels.The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.  Schedule: Monday - Friday (with occasional additional hours)  Essential Duties/Responsibilities:Customer Relationship Management:· Establish and nurture relationships with existing and potential customers to promote Philly's Best brand growth.· Assist the Senior Regional Account Manager in executing sales strategies to achieve revenue targets and expand market presence. · Maintain in-depth knowledge of our Philly steak offerings, including product features, benefits, and competitive advantages, to effectively communicate with and sell to customers. · Attend marketing events, food shows, and conduct sales presentations.· Collaborate with marketing teams to implement effective promotional strategies and product campaigns.· Conduct annual and quarterly product training.· Develop and manage a detailed lead database while continually seeking new customers to generate business.Broker Management:· Provide support to network of brokers within the region to ensure comprehensive coverage and maximization of sales efforts.· Monitor broker performance with the SRAM, provide timely feedback, and implement improvement plans as needed. · Maintain a well-stocked sample availability at broker offices.Customer Engagement:· Maintain regular communication with key clients, distributors, and brokers to address inquiries, resolve issues, and ensure exceptional customer satisfaction.· Collaborate with customer service teams to ensure orders are processed accurately and timely, and resolve issues related to product availability, delivery, and returns.· Manage relationships with regional and national chain operators.Reporting and Documentation:· Gather and report on customer feedback, market activities, market trends, and broker performance for management review.· Maintain accurate records of customer interactions, contracts, and correspondence.· Assist in product development and marketing activities. · Monitor sales performance metrics and contribute to regular reporting for the Senior Regional Account Manager. Cross-Functional Collaboration:· Work closely with the Regional Manager to achieve strategic targets. · Collaborate with internal teams such as marketing, production, and logistics to ensure smooth operations, accurate forecasting, and timely order fulfillment.· Work closely with the sales and marketing teams to align on promotions, campaigns, and product launches.  · Proficiency in Microsoft Office Suite.· Bachelor's degree preferred.· Digital customer log for all sales leads and buyer contacts.· Weekly sales report documenting efforts and accomplishments.· Must live within 50 miles of the assigned region.· Ability to travel by vehicle 5 days per week.· A valid driver's license with a clear record.· Occasional overnight travel to Philadelphia, PA for training and meetings.· Ability to lift objects up to 60 pounds during food shows and sales calls.· Effective communication and teamwork skills.· Ability to operate independently from a remote office.· Outstanding interpersonal skills.PI28efefb01d40-36310-38688504

Created: 2025-10-02