Senior Floor Manager

  Senior Sales Floor Manager - Full-TimeMary's Tack & Feed | Del Mar, CA 92014Starting Pay: $26-28/hour + Bonus Program Since 1963, Mary's Tack & Feed has been a premier destination for equestrian enthusiasts in Southern California and beyond. Located in Del Mar, CA, we offer a vibrant in-store shopping experience alongside a strong online presence serving customers nationwide.We are currently seeking a motivated, organized, and experienced Senior Sales Floor Manager to lead and support our retail team. This position oversees operations for sales and cashier departments and will report directly to the GM.  The ideal candidate is a horse person with a talent for customer service, extensive retail experience, and significant people management background. This full-time leadership role is best suited for someone with strong administrative abilities, excellent interpersonal skills, and a proactive, dependable work ethic.If you appreciate quality horse gear and are energized by leading others to success, this may be the perfect role for you.  What We Offer:Full-time benefits after 60 days: Medical       coverage Paid       holidays and PTO Generous       employee discount Employee       Stock Ownership Plan (ESOP after 1 year) Supportive and knowledgeable teamEngaged and loyal customer baseHourly pay with performance bonus eligibility      after 90 daysOngoing training and professional developmentA dynamic, equestrian-friendly work environment  Position Details:Schedule: 40 hours/week, including weekends and      variable days, OT as neededCompensation: $26/hour to start, with review at      120 days; bonus eligibility after 90 daysInterviews begin immediately  Core Responsibilities:Sales Leadership & CoachingManage,      train, and coach a sales team of up to 7 associates.  You      will oversee 1 sales supervisor and 1 casher supervisor.  You will assist with coaching cashiers as      needed; however, the cashier supervisor will take the lead.Collaborate with Floor      Managers to track and improve individual performance metricsRecruit, train, and mentor      store managers and retail sales staff.Work with GM on performance      goals and conduct regular evaluations.Foster a positive,      high-performance team culture focused on customer service and      accountability.Provide clear goals,      constructive feedback, and ongoing supportAssist in hiring, onboarding,      and team developmentParticipate in staff      counseling and terminations as neededEnsure      consistent execution of company policies, standards, and procedures.Store OperationsOpen and close the store; ensure readiness for      daily operationsOversee daily sales floor activities including      merchandising, restocking, and customer serviceCross train to serve as backup for cashiers and      sales.Create and manage bi-weekly sales and cashier      staff schedulesEnsure store policies, safety protocols, and      cleanliness standards are upheldCustomer ExperienceMake it a goal for every customer experience to      be welcoming and supportive in the spirit of Mary's Tack Culture.Handle escalated customer      concerns and resolve complex issues effectively and with urgency.Model and enforce best practices for customer      interactionsCommunication & ReportingWork with the GM to implement operational and      promotional strategiesMaintain confidentiality with proprietary or      sensitive informationLiaise with the GM & the Buying Department to      report product trends and staff/customer feedbackAlign store performance with      company goalsIf you haven't visited our store before, we encourage you to stop by and see why Mary's has been a trusted name in the equestrian community for over 60 years.Apply today and bring your leadership to a team that shares your passion! Apply to the attention of Juls Lorenz.Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first. Qualifications:Extensive retail experience, preferably in a      specialty or customer-focused environmentProven experience managing and developing staff      in a retail or service roleExcellent communication and leadership skillsOrganized, detail-oriented, and able to multitask      effectivelyThrive in a fast-paced      environmentComfortable with Microsoft Outlook and ExcelAble to work on your feet for most of the dayCapable of lifting and carrying up to 35 lbs.Empathetic, reliable, and a confident problem      solverAble to work both independently and      collaborativelyDependable and punctual attendance is an essential function of the jobCompensation details: 26-28 Hourly WagePI9b818cace226-37344-38119959

Created: 2025-10-02