Customer Service Representative

We're looking for a friendly, fast-moving Customer Service Representative (CSR) who loves helping people, builds rapport quickly, and turns inbound leads into booked appointments.Learn more about the general tasks related to this opportunity below, as well as required skills.What You'll Do:Answer inbound calls, texts, chats, and emails with a warm, professional toneBuild rapport fast; ask great questions to understand the customer's needsQualify opportunities and book/schedule service appointments accuratelyFollow up on inbound leads that didn't book on the first touch (call, text, email)Document every interaction with clear notes, tags, and outcomes in our CRMCoordinate with the field team to optimize routes, timing, and customer expectationsHandle basic pricing questions, explain services, and set next stepsRequest reviews and ensure a 5-star experience on every jobCompensation:Competitive hourly/base + performance bonuses for booked jobs/conversionsFull-time schedule; typical Mon-Fri with occasional rotating SaturdaysPaid training, PTO, holidays, and growth path (Senior CSR to Dispatcher to Team Lead)Compensation:$40,000 - $52,000 yearlyResponsibilities:Answer inbound calls, texts, chats, and emails with a warm, professional toneBuild rapport fast; ask great questions to understand the customer's needsQualify opportunities and book/schedule service appointments accuratelyFollow up on inbound leads that didn't book on the first touch (call, text, email)Document every interaction with clear notes, tags, and outcomes in our CRM Coordinate with the field team to optimize routes, timing, and customer expectationsHandle basic pricing questions, explain services, and set next stepsRequest reviews and ensure a 5-star experience on every jobQualifications:5+ years in customer service, call center, dispatch, or scheduling (home services a plus)Excellent communication, active listening, and problem-solving skillsComfortable on the phone for most of the day; calm under pressureStrong typing and multitasking (navigate CRM while talking)Tech-savvy with CRMs/phone systems (ServiceTitan, GoHighLevel, CallRail, or similar)Reliable, coachable, and team-oriented; bilingual is a plusAbout CompanyAaron Overhead Doors is an employee-first company with a bold mission: to be the best place to work in and around Atlanta. We believe culture isn't just a buzzword "” it's our foundation, and we protect it fiercely. As a boutique garage door company, we specialize in high-end doors and screens for both residential and commercial clients. We value innovation, doing things the right way, and delivering wow experiences to our customers "” and each other.We have three locations: Buford, Buckhead, and Milton.Our Core ValuesRight Way: Do it right the first timeLeadership: Set the tone, raise the barInnovation: Always be improvingDetails Matter: Sweat the small stuffBelief in Our Brand: Be a fan and a stewardGive Back: Serve others with purposeHave Fun: Laughter is part of the jobPositive Culture: Lift the room, dailyBelieve in Our Heroes: Our customers are the starsDeliver Wow: Blow minds, not budgets#WHGEN2Compensation details: 40000-52000 Yearly SalaryPIdd08ad160700-37344-38390610

Created: 2025-10-02