Auto Customer Service Reps

Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.9801 Pulaski Hwy., Middle River, MD 21220Automotive Service AdvisorGenerous Pay Plan Based on Experience+ Excellent Benefits$100,000+ Opportunity!Experience RequiredExcellent Communication Skills RequiredWalk-in Applicants are Welcome!Al Packers White Marsh Ford is seeking a Team-oriented, high energy, experienced Automotive Service Advisor with a positive mindset and excellent communication skills to join our award-winning team. If youre ready to be recognized for your expertise, thrive in a fast-paced, high-volume dealership and are willing to learn the Al Packer way, we want to hear from you.Why Work for Al Packers White Marsh Ford?Were not just another dealership - were a trusted name in the Baltimore, Bel Air, and Middle River communities. As Baltimores only 2017, 2018, 2019, 2022, 2023, & 2024 Presidents Award winner, we pride ourselves on delivering exceptional service and building long-term customer relationships. When you join our team, youll be part of a dealership that values integrity, teamwork, and professional growth.Family-owned and operated with a strong local reputationModern service facilities and certified techniciansSupportive leadership and ongoing trainingOpportunities for advancement within a growing organizationA culture that rewards hard work and celebrates successWe offer:Generous pay plan!Healthcare and Dental insurance options401(k) Fast-paced, team-oriented work environmentCareer advancement opportunitiesNO SUNDAYS!Responsibilities Service Advisor:Schedule service appointments and greet customers warmlyReview vehicle history and collaborate with technicians to identify service needsClearly explain recommended services, costs, and current promotionsProvide prompt, professional responses to customer questionsEnsure vehicles are clean and all requested services are completed before deliveryReview customer satisfaction feedback with the service managerMaintain high standards for repair order accuracy and productionQualifications/Requirements:Prior experience as a Service Advisor or in a dealership setting requiredValid drivers license and professional appearanceStrong communication skills and a customer-first mindsetHigh school diploma or equivalent preferredPlease upload your pleting the online assessment will grant you priority consideration!Must be authorized to work in the U.S. without sponsorship and be a current resident.Must pass pre-employment testing to include background checks, MVR, and drug screening.We are an Equal Opportunity Employer.All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.RequiredPreferredJob IndustriesCustomer Service

Created: 2025-10-02