Service Desk Speacialist

Role: Service Desk Specialist- EUS ComputingApply fast, check the full description by scrolling below to find out the full requirements for this role.Fulltime | El Segundo, California ( Onsite)Job Description:End user support services goal is to maintain and return customers to normal IT Operations as soon as possible, with the smallest possible impact on the business activity of the organization's end-user(s). Configure, install, and maintain complex software systems. Systems they will be supporting include PC's, laptops, Surface Pros, cellular Phones, networks, and voice infrastructure.Key Accountabilities:At least 1-3 years in Application support Service deskUnderstanding of Application and its application in the industryUser Management, Active Directory , Identify password related issues and provide resolution1 to 4 years of experience in Technical Voice SupportExperience in remote technical support via telephone in a service/call center environmentFirst and Second level laptop/ desktop/application installation, configuration, administration, and troubleshooting skills for Intel PC hardware, Microsoft Win 10 and Application software (including Office 365), Intune, and SCCM client.Taking laptop and data backupsAbility to multitask and handle tickets, chats and calls.Knowledge of VPN, Peripheral devices, Wireless/PDA devices and Network equipment like Ethernet cables and switches.Basic understanding of Active Directory, DHCP, DNS and networking concepts.This Job requires working in different Shifts.Prioritization of incidents and invoke Major Incident management process ( if required)Communicating major IT incidents to affected customers.1st line application and H/W support and diagnosisAssisting the client with L1 /L1.5 Support activities.Provide routine software and hardware troubleshooting support to employees to resolve common IT problems.

Created: 2025-10-03