Senior Industrial Automation Field Service Technician

Company DescriptionApply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.Rexel USA is one of the largest distributors of electrical products, data communication, and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.Job DescriptionWe are looking for a Senior Industrial Automation Field Service Technician to join our Rexel team in Alexandria, LA!Summary:The Senior Industrial Automation Field Service Technician is responsible for providing on-site services that support process and discrete manufactures operations. Specifically, services related to evaluating customer's installed Rockwell Automation hardware, software, and networked equipment. Supporting customer's systems needs including trouble shooting and system modernization. Will provide support for customers in various ways including programming, drive startups, and reliability improvement. Supporting products that are deployed or designed in Rockwell software platforms such as RsLogix 5, 500, 5000, Studio 5000, or FactoryTalk applications.What You'll Do:Execute documented procedures on-site at customer facilitiesPerform onsite collection of current installed base through site walk-through and use of data collection tools in an industrial manufacturing environmentDemonstrate core competency around troubleshooting Rockwell Automation products and associated manufacturing technologyCommunicate needs and issues with management to avoid problems before they ariseManage time in such a way that scheduling issues do not ariseWork positively in a team-based environment that is in continuous movementAct as representative of Rexel while performing services on customers equipment and applicationsDevelop relationships with key customer stakeholdersPresent findings to technical and non-technical audiencesArticulate the value of services offerings to customers during the lifecycle of the engagementWork with customers to determine customer problems, needs, and goals there by identifying opportunities for product and services that may be outside of the scope of your original engagementDocument work activities in appropriate, professional report formatAssist in the clarification and resolution of customer issuesMentor, train, and coach other Field Service Technicians. May act as a Team LeadOther duties as assignedQualificationsHigh School or GED - RequiredAssociate's Degree - Preferred4 Year / Bachelor's Degree - PreferredAssociate's of Science Degree in Engineering or Technology or technological training preferredBachelor's Degree in Electrical Engineering, Industrial Engineering, Computer Science, Information Technology or related technology-driven degreeAbility to read prints and documentation regarding a machine or processAbility to manage time between jobs and while on the job during a project or other engagementAbility to gather data for future projects that management can use to create a scope document for the proposalAbility to drive utilization to target goals set by managementAbility to work with sales on multiple customer engagementsAbility to respond promptly to requests for supportAbility to learn on the job and always be improving skills and abilitiesStrong interpersonal communications, organizational, and written/verbal communication skillsAbility to learn quickly and adapt to changing demandsExamples of being self-motivated and able to work independentlyExperience with Microsoft Office (Excel, Word, Outlook, etc.)Ability to mentor, train, and coach peersAdditional InformationPhysical Demands:Sit: Must be able to remain in a stationary position - Frequently - 21% to 50%Walk: Must be able to move about inside/outside office or work location - Frequently - 21% to 50%Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly - at least 51%Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Constantly - at least 51%Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Constantly - at least 51%Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly - at least 51%Weight and Force Demands:Up to 10 pounds - Constantly - at least 51%Up to 25 pounds - Occasionally - up to 20%Up to 50 pounds - NoneWorking Environment:Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Frequently - 21% to 50%Exposed to electrical hazards; risk of electrical shock - Occasionally - up to 20%Handles or works with potentially dangerous equipment - Occasionally - up to 20%Travels to offsite locations - Constantly - at least 51%Disclaimer:"Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law."#CATWTAW123Our Benefits Include:Medical, Dental, and Vision InsuranceLife InsuranceShort-Term and Long-Term Disability Insurance401K with Employer MatchPaid vacation and sick timePaid company holidays plus flexible personal days per yearTuition ReimbursementHealth & Wellness ProgramsFlexible Spending AccountsHSA AccountsCommuter Transit BenefitsAdditional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.Employee Discount ProgramsProfessional Training & Development ProgramsCareer Advancement Opportunities - We like to promote from withinOur goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce.Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.

Created: 2025-10-04