Call Center Specialist

Job Title: Call Center Representative (Onsite)The following information aims to provide potential candidates with a better understanding of the requirements for this role.Location: Rockville, MDPay Rate: $25-$27/hourSchedule: Full-time, OnsiteOverview:We are seeking a Customer Service Representative to join our high-performing call center team in Rockville, MD. This role is ideal for candidates who thrive in fast-paced environments, have a clear and professional phone presence, and are passionate about delivering excellent service.Key Responsibilities:Handle high volumes of inbound and outbound calls with professionalism and accuracyProvide exceptional customer service and resolve inquiries efficientlyMaintain detailed and accurate records of customer interactionsCollaborate with team members to meet performance goalsUphold company standards for quality and complianceQualifications:Minimum 1 year of call center experience requiredStrong attention to detail and clear, concise phone communicationExperience handling high call volumes preferredBilingual candidates are strongly encouraged to applyEducation/Experience Requirements (any of the following combinations):Bachelor's degree + 2 years of call center experienceAssociate degree + 4 years of call center experienceHigh school diploma + 6 years of call center experienceWhy Join Us?Collaborative and supportive team environmentOpportunity to make a meaningful impact through customer engagementBenefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Created: 2025-10-08