Senior Support Specialist

*About Empeon:*A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.Empeon is a rapidly growing, dynamic Payroll and HCM (Human Capital Management) SaaS company. We believe in the power of people"”to inspire, to achieve, and to transform"”and we have developed smart and intuitive software used by thousands of businesses to empower their people. At Empeon, we know that client service is the cornerstone of our success, and we are seeking a *Senior Support Specialist* to join our team, help support our mission, and together, fuel continued growth.*What You'll Do:*As a *Senior Support Specialist*, you will become a subject matter expert on the Empeon platform, providing support and assistance to our clients regarding our Payroll, Human Resources, and Time & Attendance application. You will play a crucial role in ensuring our clients' success through efficient problem-solving and exceptional customer service.*Key Responsibilities:** *Technical Expertise:* Utilize your proficiency in *C#* and *SQL* for troubleshooting and database queries to resolve client issues effectively.* *Client Support:* Handle client inquiries via our ticketing system, email, and phone, providing guidance on Payroll & HR best practices while utilizing the Empeon platform.* *Platform Assistance:* Support clients and internal teams with tasks such as profile setups, reporting, accrual setups, and payroll processing setups within Empeon.* *System Knowledge:* Stay updated on system modules and new features; conduct tests to ensure understanding of monthly releases.* *Cross-Department Collaboration:* Collaborate with internal teams such as Tax and Implementation to address client needs and improve platform functionality.* *Communication:* Coordinate with the Product, Management, and Development teams to relay client feedback and needs.* *Additional Tasks:* Assist with other business objectives as determined by management.*What You'll Need to Get the Job Done:** *Experience:* Previous experience in IT, Product Management, Development, Technical Support, or other technical roles is required.* *Technical Proficiency:* Strong *C#* and *SQL* database experience with the ability to perform queries.* *HCM Software Knowledge:* Experience with an HCM software provider is a plus, especially knowledge of *Empeon's payroll platform*.* *Troubleshooting Skills:* A solid background in troubleshooting, diagnosing, and resolving technical issues.* *Multitasking:* Ability to prioritize tasks and manage multiple projects simultaneously.* *Communication Skills:* Excellent verbal and written communication skills with a professional, client-focused demeanor.* *Excel Proficiency:* Strong proficiency in *Microsoft Excel*, including an understanding of querying, VLOOKUPs, and data analysis.* *Certifications:* *CPP* (Certified Payroll Professional) certification is preferred but not required.*What We Offer:** Competitive salary* Flexible work schedule* Positive, respectful, and relaxed environment* Flat organizational structure"”no bureaucracy, just resultsIf you're passionate about helping clients succeed and thrive in a fast-paced, collaborative environment, we'd love to hear from you!Job Type: Full-timePay: $120,000.00 - $150,000.00 per yearWork Location: In person

Created: 2025-11-05