IT Support Technician

We are seeking a hands-on *IT Support Technician* to join our growing support team. This role will focus primarily on providing direct on-site support to approximately 100 Village Hall users while also contributing to broader support for 600 users across the organization. The ideal candidate is detail-oriented, customer-focused, and comfortable supporting a wide range of hardware, software, and infrastructure technologies.A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.This position involves workstation deployment, troubleshooting, Active Directory cleanup and migration tasks, custom software support, and general desktop/server support in a fast-paced environment.*Key Responsibilities**End-User Support** Provide hands-on desktop and laptop support for Windows 10 and Windows 11 environments.* Support end users via phone, remote tools, and in-person visits (75% on-site, 25% phone).* Deploy, configure, and troubleshoot PCs, laptops, monitors, and peripheral hardware.* Provide mobile device support (iOS/Android).* Troubleshoot issues related to Internet Explorer and Google Chrome.*Systems & Administration Support** Assist with Active Directory cleanup, management, and migration activities.* Support user account management, permissions, and group policy troubleshooting.* Provide basic exposure-level support for servers and networking equipment.*Software & Application Support** Support custom and line-of-business applications used throughout the organization.* Provide support for Microsoft 365 applications and user account issues.* Assist with software installations, updates, and configuration.*Infrastructure & Backup Support** Perform assigned routine VMware environment maintenance tasks.* Support backup solutions including Veeam and Backup Exec, including monitoring and basic troubleshooting.* Assist with backup/restore operations when needed.*Requirements** 2+ years of professional IT support experience (desktop, helpdesk, or similar role).* Strong hands-on experience supporting PCs, laptops, and hardware peripherals.* Experience with Active Directory user management; exposure to AD migrations preferred.* Familiarity with Windows 10/11 operating systems.* Experience supporting Microsoft O365 applications.* Ability to support commonly used browsers (IE, Chrome).* Basic understanding of servers, networking concepts, and troubleshooting.* Experience with VMware, Veeam, or Backup Exec is a strong plus.* Ability to work independently and manage daily priorities in a busy environment.* Excellent communication and customer service skills. xijylhu We offer an opportunity to work with a highly supportive IT team with hands-on exposure to a wide variety of systems and technologies and a stable environment with room for skill growth in server, virtualization, and backup technologies.Thank you,SierraITSJob Types: Full-time, ContractPay: $25.00 - $30.00 per hourExpected hours: 40 per weekBenefits:* Health insurance* Paid time offWork Location: In person

Created: 2025-12-04