Experienced Automotive Call Center Agent

The Service BDC Agent position at Lexus of Orlando and Lexus of Winter Park offers a great opportunity for experienced call center agents, particularly those with a background in the automotive industry, to join a respected luxury dealership. Here's an overview of the role:Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first.Position: Service BDC Agent - Experienced Automotive Call Center AgentLocation: Winter Park, FLCompany: Lexus of Orlando and Lexus of Winter ParkKey Qualifications:Technical Skills: Proficiency in Microsoft ExcelTeam Fit: Dependable, driven team player with a "can-do" attitudeSkills Required: Excellent communication, organization, and customer service skillsLanguage: Bilingual proficiency is a plusResponsibilities:Build strong rapport with guests to secure service appointments and instill confidence in the dealershipUtilize CRM software to handle reservations and maintain effective follow-upMake outbound calls to schedule accessories or equipment installation for vehicle purchasesGain in-depth knowledge of products and servicesProvide a world-class experience to every guestFlexible availability for day, evening, and weekend shifts (closed Sundays)Benefits:Insurance: BCBS FL Healthcare, dental, vision, life, AD&D, and disability coverage through Allstate xijylhu Retirement & Time Off: 401(k), paid vacations, and holidays (Christmas, Thanksgiving, Labor Day, Memorial Day, July 4th, and New Year's Day)Eligibility: Full-time associates only, with specific eligibility requirementsThis position is ideal for experienced call center agents who excel in customer interaction, organization, and professionalism, particularly those passionate about working in a luxury automotive environment.

Created: 2026-01-03