Inside Sales & Customer Experience Coordinator

About the CompanyIf you think you are the right match for the following opportunity, apply after reading the complete description.Everest Exteriors is a dynamic and rapidly growing company specializing in comprehensive exterior restoration and redesign. Our services encompass:Roofing: Expert installation and restoration to ensure durability and aesthetic appealHome Siding: Innovative siding solutions that enhance both function and designSoft Metals: Skilled craftsmanship in soft metalwork for enhanced exterior performanceIn addition to our core services, we excel in navigating the complexities of insurance claims for homeowners, particularly those affected by hail and wind damage. Our dedicated team ensures a seamless process, providing peace of mind during challenging times.Everest Exteriors is growing quickly, with annual revenues exceeding $10 million. We are driven by a commitment to quality, customer satisfaction, and integrity. Our vision is to establish Everest Exteriors as one of the leading restoration companies in the region, setting new standards in excellence and service.About the RoleAs an Inside Sales Representative (Customer Experience + Sales Support), you will be the operational backbone of our customer communication and follow-up process"”turning leads into scheduled inspections, keeping homeowners informed, and ensuring key documents and milestones get completed on time. This role is ideal for someone who is highly organized, persistent with follow-up, strong on the phone/text/email, and calm under pressure. You will work closely with our Outside Sales Representatives and production team to keep jobs moving and customers confident.Key areas you will own include:appointment settingsending inspection/damage reportsestimate packagingpre-build communicationCOC/DocuSign completionfinal payment coordinationreview follow-up cadenceWork Location: Mainly remote. Some in office meetings necessarySchedule: Full-time (details provided during interview)ResponsibilitiesSet up initial inspections/appointments for office leads (qualify → schedule → confirm → reminders to maximize show rate)Send templated inspection/damage reports to homeowners via text or email after inspectionsPackage and send estimate templates clearly and professionally (homeowner-friendly and on-brand)Proactively communicate key timeline updates, including:Build scheduleMaterial delivery timingReinforce our expectation-setting script so customers know what to expectTrack and obtain the Certificate of Completion (COC) promptly once a job is complete; send e-signature link if neededFollow up with homeowners to confirm whether the final check has been received; coordinate a time for the Outside Rep to pick up payment if necessaryDrive our reputation process by getting homeowners to leave a review and owning the follow-up cadence: same-day, +3 days, +10 daysMaintain clean internal notes and status updates so the sales and production teams always know "what's next" (CRM/tools training provided)QualificationsCustomer Communication: Confident and professional in phone calls, texts, and emails; comfortable guiding homeowners through next stepsFollow-Up Discipline: You do not let things sit"”documents get signed, questions get answered, and customers get updated without being chasedOrganization: Strong task management and prioritization in a fast-moving environmentTech Comfort: Able to learn and use CRM systems, email/text tools, and e-sign platformsExperience Preferred: Inside sales, appointment setting, customer service, scheduling/dispatch, or home services office experienceTeam Coordination: Able to work tightly with Outside Sales and Production to keep jobs progressing smoothlyPay range and compensation packageStarting Pay: $45,000 base salaryCommission: 0.5% of eligible salesPerformance Bonuses: Including a bonus tied to generating customer reviews (internal performance metric)Additional Perks/Benefits: Annual performance bonuses, all-inclusive 5-day company vacation, and health benefits (details available)Note: Review requests must be handled ethically and in compliance with platform policies"”no offering customers incentives in exchange for reviews.Equal Opportunity StatementEverest Exteriors is committed to diversity and inclusivity. xijylhu How to ApplyIf you are interested in joining our team and helping homeowners have a smooth, professional experience from inspection to completion, please submit your application today!

Created: 2026-01-20