Service Writer - Heavy Duty Diesel Truck & Trailer ...

R & H Services, Inc. is seeking a highly organized and customer-focused *Service Writer* to join our team. The Service Writer serves as the critical link between our customers and technicians, ensuring that service operations run smoothly, efficiently, and with the highest level of professionalism.Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.In this role, you will be responsible for greeting drivers and fleet managers, accurately documenting vehicle issues, preparing detailed repair orders, and coordinating with technicians to ensure timely and effective service. You'll provide clear communication throughout the repair process, offer estimates, and follow up to ensure customer satisfaction.This position requires strong knowledge of diesel truck and trailer systems, excellent communication skills, and the ability to thrive in a fast-paced, service-driven environment.*Key Responsibilities** Serve as the primary point of contact for customers regarding service needs* Create and manage work orders based on customer concerns and technician diagnostics* Communicate repair timelines, costs, and updates clearly and professionally* Coordinate with technicians to prioritize and schedule repairs* Verify warranty coverage and handle service authorizations* Maintain accurate records of service history and customer interactions* Ensure compliance with DOT and industry standards*Qualifications** Prior experience in a diesel truck/trailer repair facility or similar environment* Working knowledge of heavy-duty vehicle systems and terminology* Strong organizational and multitasking skills* Excellent verbal and written communication* Proficiency with service management software (e.g., Mitchell, RTA, or similar)* Customer service mindset with a problem-solving attitude*Compensation xijylhu / Benefits** $25.00 - $30.00 / hour (based on experience)* 8-hour shift with potential for overtime* Monday - Friday with possible Saturday morning work* 401(k) matching* Health insurance* Vision insurance* Health reimbursement account* Dental insurance* Life insurance* Paid time off* Holiday payJob Type: Full-timePay: $25.00 - $30.00 per hourExpected hours: 40 - 50 per weekBenefits:* 401(k)* Dental insurance* Health insurance* Life insurance* Paid time off* Vision insuranceWork Location: In person

Created: 2026-01-22