ServiceNow Engineer 3

Job DescriptionIf you think you are the right match for the following opportunity, apply after reading the complete description.UW MEDICINE IT SERVICES has an outstanding job opportunity for a ServiceNow Engineer 3 .WORK SCHEDULE100% FTE - 40 hours per weekDay Shift - UW MEDICINE ITS SERVICES CORE HOURS ARE 08:00 - 17:00 (PST), Monday-FridayDEPARTMENT DESCRIPTIONUW Medicine IT Services (ITS) is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), UW Medicine Primary Care (UWMPC), UW Physicians (UWP), UW School of Medicine (SOM), and Airlift Northwest (ALNW). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.POSITION HIGHLIGHTSREMOTE opportunity15 days of vacation your first year - Also, 12 days of sick time, 1 personal holiday, and 11 paid holidays each year100% matching, 100% immediately vesting 403(b)PRIMARY JOB RESPONSIBILITIESDesign, implement, and maintain CMDB data model, relationships, and health dashboardsLead Discovery and Service Mapping implementation, ensuring accurate and secure service-to-infrastructure visibilityDevelop and maintain Event Management integrations with monitoring tools (e.g., SolarWinds, SCOM, Azure Monitor)Oversee MID Server deployment, upgrades, and performance optimizationHelp define CI class governance, reconciliation rules, and normalization strategiesCollaborate with infrastructure and cloud teams for integration and alignment of asset and service dataLead complex ServiceNow enhancements and integrations spanning ITSM and ITOM suitesDevelop and review advanced scripts, flows, and integrations leveraging REST/SOAP and JDBCEnsure code quality, reusability, and adherence to platform standards and governanceConduct performance tuning, impact assessments, and upgrade readiness reviewsContribute to platform roadmap inputs, risk/impact assessments, and cost estimatesBack up architectural reviews when neededMentor Engineers I and Developers I/II in ITOM and CMDB practicesFacilitate cross-team design sessions and promote operational automation and observabilityPartner with ITIL process owners to align CMDB and Discovery to Config, Change, Incident, and Problem workflowsRepresent ITOM in governance and architecture discussionsPartner with ITIL owners to align configuration with processesDrive CMDB/data model quality, enable change automation and KPI reportingPromote continual improvement through metrics and retrospectivesREQUIREMENTSBachelor's degree in Computer Science, Engineering, Software Development, Information Technology, or related field or equivalent combination of education/experienceServiceNow System Administrator and ITOM Implementation Specialist certifications (Discovery, Service Mapping, or Event Management) within six months if not currentITIL Foundation certification within six months of start date6+ years' experience must include the below:Six or more years of ServiceNow platform engineering experience, with at least three focused on ITOM or CMDB architectureDemonstrated expertise in Discovery, Service Mapping, CMDB design, Event Management, and MID Server administrationStrong scripting skills in JavaScript and Flow DesignerProven integration experience with REST/SOAP APIs and external data sourcesUW MEDICINE - WHERE YOUR IMPACT GOES FURTHERUW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.Become part of our team . Join our mission to make life healthier for everyone in our community.Compensation, Benefits and Position DetailsPay Range Minimum:$128,436.00 annualPay Range Maximum:$160,008.00 annualOther Compensation:-Benefits:For information about benefits for this position, visit :First Shift (United States of America)Temporary or Regular?This is a regular positionFTE (Full-Time Equivalent):100.00%Union/Bargaining Unit:Not ApplicableAbout the UWWorking at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world.UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. xijylhu Our CommitmentThe University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 .To request disability accommodation in the application process, contact the Disability Services Office at 2 or .Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .

Created: 2026-02-01