Senior IT Help Desk Technician (TS/SCI CI Poly) {S}

ARKA Group L.P. ("ARKA") is an advanced technologies company serving the U.S. military, intelligence community, and commercial space industry delivering next-generation solutions to support the national security space enterprise. Built on more than six decades of excellence, ARKA brings modern approaches and a culture of innovation to the challenges of today.Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.Join the ARKA team to learn how Beyond Begins Here. Discover your next career opportunity now!Position Overview:Supporting ARKA's King of Prussia site, the IT Help Desk Technician will be the sole onsite IT support for an office of approximately 70 end users. You will play a critical role in expanding and update the site. With a customer-centric approach, you will be responsible for diagnosing, troubleshooting, and documenting technical issues through onsite and remote support.Responsibilities:Provide IT support through chat, phone, email, in person and ticketing systemTriage and respond to all requests in an appropriate and timely mannerDocument, record, and log work in the ticket systemFacilitate onboarding and offboarding of usersMaintaining inventory of IT equipmentInstallation, configuration, upgrade, and maintain desktops, laptops, notebooks, printers, mobile devices, and cell phonesAssign file and folder permissions as neededSupport various technologies including Windows Desktop/Server/Active Directory architecture, Microsoft365 Collaboration suite (Outlook/Exchange email, Teams collaboration, etc.) and Multifactor authenticationPartner with other help desk team members and escalate issues accordinglyMay occasionally work off-hours, including weekly on-call schedule, to support the coordination of problem resolution and maintain continuous operationsRequired Qualifications:High School Diploma; bachelor's in information technology, computer science, or related field preferred3+ years' work experience in helpdesk support; experience being the sole IT support for a single site is a plusKnowledge of computer systems, cloud applications, and networks with various operating systems and solutionsExcellent communication and documentation skillsProven customer-focused service orientationProven knowledge of basic troubleshootingStrong problem-solving skillsAbility to maintain a high degree of flexibility and assist others as neededAbility to be onsite in King of Prussia 5 days/weekSecurity+ CertificationActive TS/SCI CI Poly U.S. Government Security ClearanceLocation: King of Prussia, PASituated less than an hour outside of Philadelphia and hosting the largest mall on the east coast, King of Prussia offers the urban feel sought in the city, while also giving opportunities to experience the beauty and history found only in Pennsylvania.What We Offer:Comprehensive medical/vision/dental insurance packagesCompany contributions to qualified HSA accounts401k retirement plan with industry leading company contributions3 weeks of vacation accrual per year plus time off for sick leave and unscheduled life events13 paid holidaysUpfront tuition assistance for approved degree programsAnnual bonus program based on company and employee performanceCompany paid life insurance, AD&D, Short-Term and Long-Term disability insurance4 weeks paid Parental LeaveEmployee assistance program (EAP)EHS/Environmental Requirements:This job operates in a professional office environment. While performing the duties of this job, the employee routinely is required to use hands to keyboard, communicate, listen to, and interpret instructions and remain stationary for extended periods of the time. This would require the ability to move around the campus and occasionally move/lift items weighing up to 25 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.Applicants are invited to apply for a reasonable accommodation to perform the essential duties of the job. To apply, send a request to or contact 2 and press 2 for Human Resources.ITC & Security Clearance Requirements:This position requires an active TS/SCI CI Poly U.S. Government Security Clearance.Visa Restrictions:No visa sponsorship is available for this position. xijylhu Pre-employment Screenings:Employment with any ARKA companies in the U.S. is contingent upon satisfactory completion of several pre-employment requirements to include a credit check, background check, and drug screen.

Created: 2026-02-16