Help Desk Technician

Position: Helpdesk Technician ( MSP Position)Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.NOTE: Must be willing to work onsite / PLEASE do NOT apply if not willing to commute to Los Gatos.Location: Los Gatos, CASchedule:Friday 8:30 am - 5:00 pm + As needed throughout the weekJob Responsibilities:* Must have Mac, and iPhone troubleshooting knowledge. Candidates will provide Face-to-Face support and "Tier 1" support, triage, etc. and escalate as necessary. Working with end users to solve IT problems.* Must know how to wipe MAC books.* End-user hardware and software troubleshooting* Okta Verify, Duo, VPN troubleshooting* Apple OS X, Windows OS, Chrome OS (Chromebooks), iOS, Android* Zoom, Google Suite, Google Meet, Google Slides, Keynote, Jamf* Monitor and accessory deployment/collection* Imaging/Provisioning Laptops/Workstations.* Onboarding and Offboarding employees* Laptop & mobile device deployments* Upgrading broken devices or any damaged devices* Workstation Sweeps - Resetting monitors on a weekly basis* Ensure workstation monitors are functioning along with peripherals* Maintain Storage room assets and counts* Interfacing with users to troubleshoot software issues* Printer management and preventative maintenanceQualifications / Experience :* Experience working at Genius Bar or similar perffered.* Inventory Systems* Ticketing Systems* *Must have xijylhu MacOS experience in a professional environment** *Ticketing system experience is a must (Ex. Salesforce, Zendesk, Service Now, etc)*Pay: $37.00 - $40.00 per hourBenefits:* Dental insurance* Employee discount* Health insurance* Referral program* Vision insuranceExperience:* macOS: 3 years (Required)* Windows: 3 years (Required)Ability to Commute:* Los Gatos, CA 95032 (Required)Work Location: In person

Created: 2026-02-16