Technical Support Engineer

*Technical Support Engineer*If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.*Dana Point, CA (In-Office)**Full-Time | Benefits Included**$70,000 - $85,000 base salary (DOE)**About the Role*WestFax is seeking a *Technical Support Engineer* to join our in-office team and serve as a key technical point of contact for customers using our communications and document workflows.This role is ideal for someone *early in their technical career* who has strong fundamentals, genuine curiosity, and a desire to grow into deeper technical ownership over time. You'll start with hands-on customer support and troubleshooting, and progressively take on more complex technical issues as your skills develop.You are *not expected to know everything on day one* "” we will train you. What matters most is your ability and motivation to learn, ask questions, research independently, and see problems through to resolution.This position backfills a role that has historically grown into a strong technical contributor, and offers a clear path for growth within a stable, healthcare-focused technology company.*What You'll Do**Customer Support & Ticketing** Answer inbound support calls and respond to support tickets* Own tickets from intake through resolution, with clear documentation* Monitor ticket queues and help maintain responsiveness and SLA expectations* Communicate clearly and professionally with both technical and non-technical users*Technical Troubleshooting (with training and support)** Troubleshoot Windows desktop and basic network connectivity issues* Diagnose issues related to TCP/IP networking, firewall rules, ports, and endpoint configuration* Assist with troubleshooting email delivery issues, formatting problems, and sender authentication* Learn to diagnose issues involving DNS, SMTP, and email security gateways* Support desktop applications, print drivers, and workflow integrations* _(Optional)_ Assist with setup and troubleshooting of copiers/MFPs and scan-to-workflow configurations*Systems & Process Support** Review logs and system messages to help identify root causes* Escalate issues to senior engineers with clear technical context and reproduction steps* Contribute to internal documentation and troubleshooting guides* Help improve support workflows and processes over time*What We're Looking For**Required** Experience in technical support, IT support, helpdesk, or a related technical role_(Relevant internships, lab work, or hands-on projects count), _* Strong foundational understanding of:* Windows desktop environments* Networking basics (TCP/IP concepts)* Firewalls, ports, and endpoint/network troubleshooting* Experience using or learning helpdesk/ticketing systems (Zendesk, Jira Service Management, Freshdesk, ServiceNow, etc.)* Strong problem-solving skills and the ability to research unfamiliar issues* Clear communication skills and comfort speaking with customers* Willingness to work *in-office* and answer phones as part of daily responsibilities* *Strong desire to learn and grow technically* "” curiosity and technical "hunger" are essential*Preferred (but not required)** Healthcare IT or SaaS support experience* Exposure to DNS concepts (SPF, DKIM, DMARC)* Understanding xijylhu of telecom or VoIP fundamentals (SIP concepts, carriers, etc.)* Experience troubleshooting print drivers, desktop apps, or MFP/copier environments*Certifications (a plus, not required)** CompTIA A+* Network+, Security+* Microsoft (MD-100 / MD-102 or equivalent)* ITIL Foundation*Compensation & Benefits** *Base salary:* $70,000 - $85,000 (DOE)* *Health reimbursement (QSEHRA):** $600/month (family)* $400/month (individual)* 401(k) with company match* Paid time off and paid holidays* Training, mentorship, and growth opportunities within a technical organization*Why Our Company?** Stable, growing company in healthcare communications* Clear separation between customer support and core engineering* Opportunity to build real technical depth without being thrown into the deep end* Collaborative, people-first culture with strong mentorshipJob Type: Full-timePay: $70,000.00 - $85,000.00 per yearBenefits:* 401(k) matching* Health insurance* Paid time offWork Location: In person

Created: 2026-02-16