Plumbing Services Manager | 80-95k Base + Bonus ...

Job DescriptionBelow, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.Job DescriptionMaster Plumber - Field Operations ManagerLocation: Kent, OH (Serving Northeast Ohio Region)Role OverviewWe are seeking an experienced Master Plumber with strong leadership capabilities to lead and manage a team of 8-10 residential service technicians and installers. This is a hands-on field leadership role that combines advanced plumbing expertise with team supervision, operational oversight, and customer service excellence. The ideal candidate is a licensed Master Plumber with a proven track record in residential service and installation, and experience managing field teams in a fast-paced service environment.Location: Kent, OhioCandidates must be located within or willing to commute within this service area.Key ResponsibilitiesLead, mentor, and manage a team of 8-10 plumbing technicians and installersOversee daily field operations, service quality, and job performanceEnsure compliance with Ohio plumbing codes and safety standardsSupport scheduling, dispatch coordination, and workload managementProvide hands-on technical guidance when neededMaintain high customer satisfaction through service excellenceCoach and develop technicians to improve performance and skill growthMonitor productivity, efficiency, and overall team resultsMust-Have QualificationsActive Master Plumber license (or equivalent Master-level plumbing certification)Minimum 3 years of experience operating as a Master Plumber5-15 years total plumbing experienceStrong residential plumbing background (service, repair, and installation required)Proven people leadership or supervisory experienceExperience managing plumbing technicians, installers, or skilled trades teamsPreferred QualificationsExperience managing teams of 8-10+ techniciansBackground in residential service and repair (not solely new construction)Experience in field service operations (dispatching, scheduling, team coordination)Customer-facing service management experienceStrong knowledge of local Ohio plumbing codes and regulations xijylhu Career progression from Journeyman to Master PlumberExperience in performance management and field operations leadershipIdeal Candidate ProfileStrong candidates will typically have held titles such as:Master PlumberPlumbing ManagerPlumbing SupervisorService ManagerField SupervisorThey will demonstrate:A consistent track record of leading plumbing crewsExtensive residential service experienceStrong operational and customer service mindsetResidency in or near the Kent-Akron-Cleveland-Canton corridorCompensation : 80-95k base + bonus opportunity based on incentive + full benefits and other perks.

Created: 2026-02-28