Microsoft 365 & Azure Licensing Specialist (CSP/GCC ...

Agile IT is a Microsoft-centric cybersecurity consulting and managed services provider. We help customers migrate to, modernize, and secure Microsoft 365, Azure, Azure Government, and Microsoft GCC High environmentsí¢â‚¬"with a mission to make cybersecurity practical and sustainable through repeatable architectures, evidence automation, and managed operations. The majority of our clients are defense contractors preparing for or maintaining CMMC Level 2 certification. Our Services Professional Services: Scoped projects to deploy, configure, migrate-to, and secure Microsoft cloud environments.Managed Services: Ongoing management and security operations including CMMC compliance support for Microsoft cloud and on-premises systems.GCC High Licensing & Onboarding: License sales, secure tenant provisioning, and lifecycle operations. Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements. Role Summary: The M365 Licensing Specialist is our Subject Matter Expert on Microsoft licensing, responsible for both advisory guidance and operational execution across multiple channels and programs. You will guide our internal sales team and clients on the most appropriate licensing for given scenarios, process license orders and renewals, provision customer tenants, respond to licensing inquiries, and maintain accurate records and documentation. This role requires deep familiarity with the Microsoft Cloud Solution Provider (CSP) program and an advanced ability to research and interpret Microsoft documentation including licensing guides, licensing terms, and other materials. Familiarity with meeting CMMC requirements with Microsoft GCC and GCC High licensing is a significant advantage. As a Tier-1 Microsoft Direct Bill partner, we do not have distributor support for licensing questionsí¢â‚¬"this role is our primary licensing expertise and operates with significant autonomy.   Key Responsibilities:   Licensing Advisory and Sales Support Serve as the internal subject matter expert on Microsoft licensing programs, SKUs, and termsGuide sales team on appropriate licensing for customer scenarios, including complex or high-value dealsAdvise clients on licensing options, optimization opportunities, and compliance alignmentInterpret Microsoft licensing terms, agreements, and program rulesStay current on Microsoft program changes and communicate implications to internal teamsProvide guidance on licensing/product feature strategies that support CMMC and other regulatory cybersecurity requirements   Research and Knowledge Management Research and interpret Microsoft documentation (MS Learn, License Agreements, Modern Work comparison resources, partner portals)Maintain and create internal licensing knowledge base and SOPsDocument common Q&A and build internal FAQ resourcesKeep process documentation current as Microsoft programs evolveTrack recurring internal questions to identify training gaps and documentation needsContribute to process improvement initiatives   Licensing Operations Process new license orders and renewals across multiple channels: CSP Commercial, GCC, GCC High (VLC), Azure Government, and Azure EAProvision licenses through Microsoft Partner Center, including new customer tenants, Azure subscriptions, and license count adjustmentsCoordinate license renewal dates, service cutoffs, and cancellation windowsMaintain monthly Microsoft license pricing downloads to support the sales teamTrack Microsoft licensing program updates that affect product availability, pricing, or program participationCommunicate Microsoft policy changes and deadlines to internal teamsEnsure the accuracy of required Microsoft program formsMaintain detailed records within ticket notes and emailsSuspend customer Azure Government subscriptions when required by managementCoordination and support on invoice generation and billing (with Billing & Accounting department)Coordination and support on pricing strategy (with Sales)   Customer Communication and Support Respond to client licensing inquiriesRespond to internal colleague licensing questions (sales, delivery, and finance related)Send and confirm license activation communications to customersInstruct and follow up with customers about their procurement obligations (accepting Microsoft agreements)Resolve routine licensing requests such as license provisioning issues, access problems, and document re-sendsEscalate technical issues to internal engineering resources or open support tickets with Microsoft on customers' behalfMonitor and manage the licensing ticket queue in Autotask PSA (chiefly inbound customer inquiries and license related support requests)     How Success is Measured:   Advisory Effectiveness Sales team and client satisfaction with licensing supportAccuracy of licensing recommendations and program knowledgeTimeliness and quality of Microsoft program change communicationsKnowledge base & SOP contributions and documentation quality   Operational Excellence Order and provisioning accuracyTicket response timeFirst-contact resolution rate Required Qualifications 5+ years of experience with common Microsoft licensing programs (MOLP, MCA, EA, CSP, NCE, AOS-G, etc.)Working knowledge of Microsoft Partner CenterUnderstanding of Microsoft 365 and Azure licensing models, SKUs, and subscription typesAbility to research and interpret Microsoft licensing documentationStrong attention to detail and accuracyStrong discernment and reasoning skillsExcellent written and verbal communication skillsExperience with ticketing systems and customer support workflowsComfortable working in a remote environment   Preferred Qualifications Experience with Microsoft Tier-1 direct-sell partner programsAOS-G (Agreement for Online Services for Government) experienceGCC and GCC High licensing experienceExperience with Volume Licensing Center (VLC)Experience with Azure Enterprise Agreement (EA) programsFamiliarity with CMMC compliance requirements is a significant advantage, and further education will be provided on the job.Experience with Autotask PSAExperience working at a Microsoft partner Compensation & Benefits Competitive salaryComprehensive benefits (medical, dental, vision, retirement, PTO, professional development)Fully remote work environment with flexibility and autonomyMission-driven work that directly strengthens our national security posture   Why This Role? This is a builder's role with autonomy. If you're energized by deploying solutions, scripting away inefficiencies, and knowing your work helps defense contractors and government agencies operate securelyí¢â‚¬"you'll fit right in. You'll work with cutting-edge Microsoft security technologies, develop deep expertise in GCC High and CMMC compliance, and have the latitude to shape how we deliver. We value people who make things better, not just people who complete tasks. xijylhu   PandoLogic. , Location: San Diego, CA - 92108

Created: 2026-03-02