Help Desk Technician

Founded in 1947 and established in the Upstate since 1978, T&S Brass and Bronze works is a leading manufacturer of faucets, fittings, and specialty products and accessories for the foodservice, industrial, commercial plumbing and laboratory markets. T&S products are highly acclaimed throughout the industry for being well-built, long-lasting and reliable, with lightning-fast shipping to quickly deliver reliable solutions to our customers. Headquartered in Travelers Rest, SC, T&S supports a team of 350+ employees with an international presence and global sales reach.Interested in this role You can find all the relevant information in the description below.We need to add an experienced Help Desk Technician to our team. This position will be the first point of contact when technical issues arise, providing excellent customer service to internal customers across our organization. The Help Desk team is a critical part of T&S, providing service during core hours of 7am-7pm. If you love solving problems and working in a dynamic, fast paced atmosphere, we'd love to talk to you!We offer a competitive salary in addition to our full benefits package, 401k with 4% company match, on-site work schedule, vacation and sick time, and several other perks._Please note: this position is not eligible for relocation._*Responsibilities:** Serve as the first point of contact for associates seeking technical assistance* Perform troubleshooting through diagnostic techniques and pertinent questions* Determine the best solution based on the issue and details provided by customers* Walk the customer through the problem-solving process* Direct unresolved issues to the next level of support personnel* Provide accurate information on IT products or services* Record events and problems and their resolution in logs* Follow-up and update customer status and information* Pass on any feedback or suggestions of users to the appropriate internal team* Identify and suggest possible improvements on procedures* Other duties as assigned*Qualifications:* xijylhu * 3+ years of experience as a *Help Desk Technician* or similar customer support role* BSc/BA in IT, Computer Science or relevant field* Tech savvy with working knowledge of office automation products, databases and remote control* Good understanding of computer systems, mobile devices and other tech products* Ability to diagnose and resolve basic technical issues* Proficiency in English, written and spoken* Excellent communication skills, both in person and in print* Customer-oriented and adaptable in high stress situationsJob Type: Full-timePay: From $50,000.00 per yearWork Location: In person

Created: 2026-03-03