Call Center Customer Service Representative

The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.Position Title: Call Center Customer Service RepresentativeLocation: Tempus Corporate Headquarters, 600 Technology Center Drive, Stoughton, Massachusetts, United States of AmericaRequisition Number: Req #286Job DescriptionTempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live as independently as possible in the least restrictive environment. The agency, through its programs and services, encourages the inclusion of people with disabilities into the mainstream of society, including social, recreational, family and work activities. The Customer Service Representative has many layers and components as we are heavily integrated with each function in Fiscal Intermediary Processing & Support Services and the company as a whole. Working with a high volume of inbound and outbound calls, we are the "face and voice" of the company and as such; are first to hear of problems needing resolution; providers of program related resource information; and liaisons to other departments within the company. Call center and phone customer service experience highly preferredBilingual preferred: Fluent in English and all languages Stoughton office location6-8 weeks required in person for training, hybrid after trainingFull time, 35 hours a weekMonday - Friday, 8:30am - 4:30pmEssential FunctionsAnswers consumer inquires by utilizing multiple modules and programs to assist in first call resolutionAbility to learn, retain, and apply information based on training materials, which support program related topicsLiaison to other departments within the companyCompetenciesAbility to multitask Speak on call while reading notesUtilize appropriate modules for research purposesEngaging the caller while researching Notation during the call Professional, friendly and understanding of the consumer's situationAttentive to detailsAbility to work efficiently as a team playerAbility to work independently Working ability to problem solve Punctual and dependablePreferred ExperienceCall Center and customer service experience highly preferredBilingual a plusRequired EducationHigh School Diploma or equivalent Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.TravelNo travel is required for this position.Other DutiesNote this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.BenefitsTempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop your career and enhance your experience.Sign on bonusWork/Life BalancePaid time off - 25 days per year for full time staff14 paid HolidaysTempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSABasic Life, Short Term and Long-Term DisabilityOn-site gym (Stoughton Location) and wellness initiativesAnnual Reviews with merit-based increasesEmployee Recognition ProgramFinancial Wellness - 403(b) Retirement Plan with matchingContinuing Education, Training and Advancement opportunitiesWork Authorization/Security ClearanceAll offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts. xijylhu EEO StatementEqual Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.Job Family: AssociateJob Function: Non-SupervisorPay Type: HourlyHiring Rate: 21 USDTravel Required: NoCompensation details: 21-21 Hourly WagePI75a22855683c-3631

Created: 2026-03-19