IT Operations Specialist

IT Operations SpecialistReports to: Director of TechnologyBelow, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.Role OverviewThe IT Operations Specialist supports day-to-day technology operations across corporate offices and jobsites. This role serves as the primary point of contact for end-user support and works closely with the Director of Technology to strengthen and mature the company's internal IT operations capability.This position is ideal for a hands-on technical professional who enjoys problem-solving, working directly with users, and contributing to a structured and evolving IT environment.Key ResponsibilitiesProvide L1/L2 support for Windows 10/11 environmentsTroubleshoot Microsoft 365, Procore, Viewpoint, and related SaaS platformsResolve login, MFA, and access-related issuesPerform onboarding and offboarding (AD, M365 licensing, device configuration)Configure and deploy laptops, tablets, and mobile devicesTroubleshoot basic networking issues (IP, DHCP, DNS)Coordinate with the MSP for escalations when requiredMaintain accurate ticket documentation and follow structured processesIdentify recurring issues and suggest improvementsTake ownership of assigned tickets through resolution or proper escalationQualifications3-5 years of hands-on IT support experience (corporate or multi-site preferred)Strong Windows 10/11 troubleshooting skills and Microsoft 365 proficiencyHands-on experience managing users and groups in Active Directory (on-prem or hybrid preferred)Experience with Microsoft 365 in hybrid environmentsWorking knowledge of networking fundamentals (IP addressing, DNS, DHCP, VLAN basics)Experience with ticketing systemsDevice provisioning experienceRelevant certifications are a plus, demonstrated hands-on experience is highly valued. xijylhu Professional SkillsStrong communication skills (technical to non-technical)Structured and methodical troubleshooting approachProcess-driven and organizedHigh accountability and ownership mindsetComfortable working in a hybrid internal + MSP support modelDemonstrates responsiveness and reliability in hybrid work environmentsWork ModelPrimarily on-site role supporting multiple offices and jobsites.On-site presence aligned with operational needs1-2 remote days per week depending on workload and projectsFull-time, Monday-Friday7:00 AM on-site start timeOccasional after-hours availability when scheduled in advance

Created: 2026-03-28