General Manager

About Northeast Traffic Control ServicesTake the next step in your career now, scroll down to read the full role description and make your application.Northeast Traffic Control Services is part of the Helix Traffic Solutions network and delivers expert traffic management services across the region. With a strong focus on safety and efficiency, Northeast Traffic partners closely with Departments of Transportation to design and execute well-managed traffic plans. Our work includes overseeing lane closures, flagging operations, custom signage, and equipment rentals for construction zones"”all in service of protecting both workers and the traveling public.As a growing leader in the traffic management industry, we are committed to operational excellence, teamwork, and creating safe, well-coordinated environments for infrastructure projects.POSITION SUMMARYThe General Manager is responsible for the overall leadership, strategic direction, and operational excellence of the division. This role oversees all aspects of division operations including financial performance, strategic planning, team development, and ensuring alignment with Helix Traffic Solutions' corporate objectives. The General Manager serves as the senior leader for the division, driving growth, profitability, and operational efficiency while fostering a culture of safety, excellence, and continuous improvement.ESSENTIAL FUNCTIONSStrategic Leadership and PlanningDevelop and execute comprehensive strategic plans that align with Helix Traffic Solutions' corporate objectives and market opportunitiesLead the development of annual division budgets and business plans to achieve financial and operational targetsOversee strategic planning initiatives at the division level, ensuring alignment with overall company directionIdentify and evaluate new business opportunities, market expansion, and strategic partnershipsDrive long-term vision and growth strategies for the divisionOperational ExcellenceProvide oversight and leadership for all division operations, ensuring efficient and effective service deliveryMonitor and optimize operational processes to improve quality, efficiency, and customer satisfactionOversee all branch operations within the division, ensuring consistent standards and performanceLead process improvement efforts and implementation of best practices across all operational areasEnsure compliance with industry standards, regulations, and company policiesFinancial Management and PerformanceDevelop and manage division budgets, forecasts, and financial plans to achieve profitability targetsConduct regular financial reviews and develop strategic planning for cost reduction and revenue optimizationMonitor key performance indicators and financial metrics to drive business decisionsCollaborate with corporate finance team on financial reporting, analysis, and strategic initiativesEnsure accurate financial controls and accountability across all division operationsLeadership Development and Team ManagementProvide leadership and direction to division leadership team and management staffOversee leadership development programs and implementation to build organizational capabilityProvide constructive and timely performance evaluations for direct reportsFoster a culture of accountability, continuous improvement, and professional developmentRecruit, develop, and retain top talent to support division growth and successDepartmental OversightCoordinate with corporate HR, Finance, and Safety departments to ensure alignment and consistency in policies and proceduresEnsure effective communication and collaboration between all departmental functionsStakeholder ManagementBuild and maintain strong relationships with key customers, vendors, and business partnersRepresent the division in corporate meetings, industry events, and community activitiesCollaborate with other division General Managers to share best practices and drive company-wide initiativesServe as primary liaison between division operations and corporate leadershipManage escalated customer issues and maintain high levels of customer satisfactionBusiness Development and GrowthDrive revenue growth through new customer acquisition and existing customer expansionDevelop and maintain strategic partnerships and business relationshipsMonitor market trends and competitive landscape to identify opportunities and threatsLead proposal development and pricing strategies for major opportunitiesSupport corporate business development initiatives and market expansion effortsREQUIRED QUALIFICATIONSEducation and ExperienceBachelor's degree in Business Administration, Engineering, Operations Management, or related fieldMinimum 10-15 years of progressive leadership experience in operations, construction, or related industriesMinimum 5-7 years of experience in senior management or leadership rolesProven track record of managing P&L responsibility and achieving financial targetsLeadership and Management SkillsDemonstrated ability to lead and inspire large, diverse teams across multiple locationsStrong strategic thinking and business planning capabilitiesExcellent decision-making skills and ability to xijylhu manage complex business challengesProven experience in organizational development and change managementTechnical and Business SkillsStrong financial acumen and experience with budget development and financial analysisKnowledge of traffic control, construction, or related industry operationsProficiency in business software applications and financial reporting systemsUnderstanding of regulatory requirements and compliance in construction/traffic control industriesCommunication and Interpersonal SkillsExceptional written and verbal communication skillsStrong presentation and public speaking abilitiesProven ability to build relationships with diverse stakeholdersExcellent negotiation and conflict resolution skillsPreferred QualificationsExperience in the traffic control or construction services industryExperience with multi-location operations and geographic expansionKnowledge of government contracting and public sector business developmentPhysical RequirementsAbility to travel frequently to branch locations and customer sites (up to 50%)Prolonged periods sitting in meetings and working on a computerAbility to work in various weather conditions when visiting job sitesOccasional lifting of materials and equipment up to 40 poundsWork EnvironmentProfessional office environment with frequent travel to field locationsStandard business hours with additional time required for evening and weekend business activitiesExposure to construction and traffic control environments during site visitsFast-paced environment requiring ability to manage multiple priorities and deadlines

Created: 2026-03-28