Customer Care & Warranty Manager

Customer Care & Warranty Manager (Residential Construction)All potential candidates should read through the following details of this job with care before making an application.Bay Area (Hybrid - 3-days a week)$115,000 - $135,000 + Benefits + Future Equity + Career ProgressionAre you a Customer Care or Warranty professional from a residential construction or homebuilding background looking for one of the most exciting opportunities in the housing industry?This is a career-defining position with a company led by visionary leadership, backed by major investment, and entering a period of huge national growth. You'll take ownership of building and scaling a best-in-class warranty and customer care function, ensuring homeowners receive exceptional support after their homes are delivered.You will be responsible for implementing systems, processes, and a contractor network that allows the company to respond quickly and effectively to homeowner requests. This includes managing incoming service tickets, coordinating maintenance and repair work, and ensuring issues are resolved efficiently during the warranty period.Working closely with leadership and operations teams, you will play a key role in developing a scalable customer care function as the business expands nationally.With significant growth planned, this position offers outstanding progression opportunities into senior leadership roles in the future.This is a rare opportunity to join a company on a transformational growth journey, with massive upside potential for the right individual.The Role:Lead and develop the company's warranty and customer care function across delivered homesImplement and manage a ticketing and response system for homeowner service requestsCoordinate maintenance and repair work within customers' homes during the warranty periodSchedule and manage contractors and service partners to ensure work is completed efficientlyBuild and develop a scalable service response network to support rapid company growthWork closely with leadership to improve systems, processes, and customer experienceThe Person:Experience in customer care, warranty, or post-construction services within residential construction or homebuildingStrong understanding of residential construction defects, maintenance, and repair coordinationExperience managing service requests and scheduling warranty or repair workAmbitious and motivated by progression into future leadership rolesWhy Join:One of the most exciting opportunities in the modular housing industryExceptional leadership team with a clear national growth strategyHuge progression potential into management and Director-level rolesCompetitive base salary with benefits and long-term career upsideTo apply for this role or to be considered for further positions, please click "Apply Now" or contact Sam Mount at Rise Technical Recruitment.This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are those of an Employment Agency. xijylhu Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from candidates who have a valid legal permit or right to work in the USA. Candidates who do not have this right or permit, or are pending an application, should not apply as your details will not be processed.

Created: 2026-03-28