Field Support Technician

LogisticsJob Title: Field Support Technician Location: Remote with travel as needed - Greater West Palm Beach Area - Boca Raton, Boynton Beach, Cape Canaveral, Delray Beach, Hobe Sound, Melbourne, Palm Beaches, Port St Lucie, Stuart and WellingtonPay Range: $20-$25/hrDuration: 6 month contract to hireExperience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.Required Skills & Experience3+ years (5+ preferred) of end-user support experience with strong customer service, clear communication, and high emotional intelligenceHands-on troubleshooting across Windows & Mac, mobile devices, basic hardware, and basic networkingAbility to diagnose issues using root cause analysis, critical thinking, and step-by-step problem-solvingMicrosoft 365 experience (including Copilot/AI tools) and comfort working within documented processes in a large enterprise environmentPreferred Skills (Nice to Have)Experience with ServiceNow and/or Ivanti ticketing and asset management toolsPrevious work supporting users across multiple locations or field-based environmentsExposure to ITIL-driven organizations and Agile product or service delivery teamsDay-to-Day ResponsibilitiesProvide white-glove technical support for staff and sales associates, troubleshooting hardware, software, and mobile device issues both in-person and remotelyConfigure and deploy new workstations, perform re-imaging, data migrations, restorations, and xijylhu software upgradesResolve LAN, server, and connectivity issues while accurately documenting work in ticketing and asset management systemsCollaborate closely with cross-functional IT teams (WAN, Messaging, Access, App Dev, Facilities, Telecom) to resolve incidents, support projects, and improve the end-user experienceParticipate in local and national IT initiatives, meetings, and continuous improvement effortsBenefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.

Created: 2026-03-28