Customer Experience Coordinator

About Kowboy FenceKowboy Fence Company is a trusted, family-owned business with multiple locations in Nashville, Jackson, Knoxville, Huntsville and expanding! We specialize in providing top quality residential and commercial fencing solutions. We take pride in delivering exceptional craftsmanship and personalized service for every client.Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.ResponsibilitiesAnswer and direct incoming phone calls, providing excellent customer service and supportManage email correspondence promptly and professionally with customers and internal team membersSchedule and coordinate appointments for sales executives, ensuring efficient use of time and accurate calendar managementMaintain strong customer relationships through clear communication, timely follow-ups, and attention to detailIdentify and assist with process improvements to enhance the overall customer experience and team efficiencyTrack and update lead information and appointment details within the CRM system (We use Hubspot)Collaborate with sales and operations teams to ensure a smooth and consistent customer journey from inquiry to project completionQualificationsExcellent communication, negotiation, and interpersonal skillsStrong customer service mindset with the ability to build lasting relationshipsSelf-motivated and results-driven, with a proven ability to achieve and exceed goalsHighly organized with strong attention to detail and the ability to manage multiple projects or accounts at onceAble to work independently as well as collaboratively within a team environmentExperience in the construction, fencing, or home improvement industry is a plusProficient with CRM systems and general computer skillsHigh school diploma or equivalent required; bachelor's degree preferredOur CultureAt Kowboy Fence Company, we believe in fostering a supportive, team-oriented work environment that encourages growth. Our culture is built on the values of respect, hard work, accountability and FUN. We treat our employees like family, empowering them to take ownership of their roles and offering opportunities for personal development. We pride ourselves on open and transparent communication, where everyone's ideas and contributions are valued. We encourage a positive, can-do attitude and support each other in reaching our collective goals. xijylhu At Kowboy Fence Company, we don't just build fences we build long lasting relationships with our clients and employees.```

Created: 2026-03-29