IT Support Specialist/Service Desk

The Ms. Foundation for Women is seeking a highly skilled and service-oriented IT Support Specialist / Service Desk Analyst to serve as the primary local IT support resource for our New York office and remote staff. This role is a full-time position and is ideal for a self-motivated IT professional who thrives in dynamic, mission-driven environments and enjoys working closely with end users.Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.The successful candidate will support a small-to-medium sized organization, provide hands-on technical support across a wide range of technologies, coordinate with third-party vendors, and help ensure the Foundation's IT environment remains secure, reliable, and compliant. This role requires 3 out of 5 days per week onsite and close collaboration with both leadership and wsstaff.*Specific Responsibilities/Duties**End-User & Desktop Support** Serve as the primary point of contact for IT support requests from onsite and remote staff* Provide hands-on and remote support for:* Windows and macOS desktops and laptops* Mobile devices (iOS/Android)* Wi-Fi and network connectivity* Printers, scanners, and peripherals* Conference room and A/V systems (Zoom, Teams, hybrid meetings)* Support remote users using RMM and remote access tools*Systems & Platform Administration** Administer and support Microsoft 365, including:* User provisioning and deprovisioning* Microsoft Entra ID (Azure AD / IntraID)* Microsoft Intune (MDM/MAM)* SharePoint Online (basic administration and permissions)* Support Windows 10, 11, and emerging Windows 12 environments* Assist with onboarding/offboarding of staff, including device setup and access management*Networking & Infrastructure** Provide first-line support and troubleshooting for local network infrastructure* Hands-on experience with Ubiquiti network equipment (switches, access points, gateways)* Troubleshoot LAN/WAN, Wi-Fi, and connectivity issues* Coordinate with ISPs and managed service providers as needed*Telephony & Communications** Support and manage VoIP phone systems, including:* Desk phones and softphones* New user setup and phone provisioning* Troubleshooting call quality and connectivity issues*Security, Compliance & Incident Response** Support endpoint security tools and best practices* Assist with incident detection, response, and remediation* Ensure devices are patched, monitored, and compliant with organizational security standards* Maintain strong awareness of cybersecurity hygiene in a nonprofit environment*Operations, Asset & Vendor Management** Manage IT asset inventory (laptops, phones, peripherals)* Track and manage incoming IT support requests and prioritize appropriately* Escalate complex issues to third-party vendors and MSP partners when required* Maintain accurate documentation of systems, procedures, and support activities* Participate in small IT projects and technology improvements*Required Qualifications** 5-8 years of experience providing IT support for small to medium-sized, fast-paced organizations* Ability to work independently and manage tasks across multiple priorities, while collaborating closely with a small, distributed team;* The ability to foster collaborative relationships and work in a team environment with people with diverse backgrounds, experiences, and perspectives;* Prior experience supporting nonprofit organizations strongly preferred* Strong experience with:* Microsoft 365, SharePoint, Entra ID (IntraID), Intune* Windows 10 / 11 (Windows 12 familiarity xijylhu a plus)* macOS environments* Ubiquiti networking equipment* VoIP phone systems* RMM and remote support tools* Solid understanding of endpoint security, patching, and incident management* Excellent written and verbal communication skills* Strong documentation and organizational skills* Ability to work independently, self-manage priorities, and handle multiple requests simultaneously* Professional demeanor and strong customer-service mindset*Education & Certifications** Minimum: Associate's degree in computer science or a related field* OR equivalent combination of relevant certifications and experience* Relevant certifications (Microsoft, CompTIA, networking, security) are a plus*Physical & Location Requirements** Ability to lift and carry up to 30 lbs.* Must be able to commute to Brooklyn office, within 1 hour.* Reliable transportation required* Minimum of 3 days onsite per weekPay: $90,000.00 - $100,000.00 per yearBenefits:* 401(k)* Dental insurance* Flexible schedule* Health insurance* Paid time off* Tuition reimbursement* Vision insuranceWork Location: Hybrid remote in Brooklyn, NY 11201

Created: 2026-04-02