Product Support Specialist

We're looking for a sharp, mechanically skilled Product Support Specialist to support customers of our new Kinsman SitePoint product line "” GNSS (GPS) receivers used on earthworks equipment like skid steers and excavators. Details here: /betaFind out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.If you enjoy cool technology products, collaborative, fast-paced work environments, and helping customers succeed, this role is for you!Our system combines on-machine hardware, precision positioning sensors, and an in-house mobile app. You will work closely with the product management and engineering teams to help our customers succeed.*What you will do:*Support Customers* Answer technical questions from operators and equipment owners* Troubleshoot hardware and mobile app issues* Walk customers through setup and optimization* Make sure they feel heard and supported* Manage support tickets* Test & Improve the Product*Who you are** A customer advocate* A self-starter* Mechanically inclined "” you can relate to our customer base and understand their perspective* Comfortable using apps, software, and technology* A strong problem solver "” when things go sideways, you adapt and figure it out* You know when to push through and when to rethink the approach* Clear communicator "” you can talk with operators and engineers without missing the point* Detail-oriented and self-motivated* U.S. citizen (required)*Bonus If You Have** Experience in a technical field, vocational/technical training, or a college degree* Experience with construction or earthmoving equipment* Familiarity with GNSS/GPS systems*What Success Looks Like** Customers trust you and are happy with the support they receive* Field problems get investigated, documented, and solvedIf you want to work on heavy equipment and cutting-edge positioning tech "” and be part of improving a product in real time "” this role gives you that opportunity.*About SignalQuest: Whit Kelley, CEO*_At SignalQuest we have a focused, high performing team and a small-company environment well suited for those with personal drive and a desire to contribute to long term innovation. We believe in investing in our team members, empowering them to take personal responsibility for our direction and allowing them the room to create our future. xijylhu This year we will make about 10 million electronic sensors in Lebanon NH, where our R&D, production, sales and management are located in a historic renovated brick mill building on the Mascoma River._Job Type: Full-timePay: $60,000.00 - $90,000.00 per yearBenefits:* 401(k)* 401(k) matching* Dental insurance* Health insurance* Paid time off* Vision insuranceWork Location: In person

Created: 2026-04-02