IT Support Engineer (Full-Time, Temp-to-Permanent)

*This position is up to a 5-month full-time temp position with the opportunity to transition to full-time, dependant upon long-term fit.*Have you got what it takes to succeed The following information should be read carefully by all candidates.*The position is Remote but workers must live in the North Idaho/Spokane, WA Area.**The work hours are Mon-Fri 8:30am-5pm (40 hours/week) - Start date ASAP**Job Summary*We are seeking a skilled IT Support Engineer to provide comprehensive technical assistance and support to our organization. The ideal candidate will be responsible for troubleshooting hardware and software issues, managing IT infrastructure, and ensuring seamless operation of computer systems across the company. This role requires strong problem-solving abilities, excellent communication skills, and a customer-focused approach to deliver exceptional IT support to end-users.*Duties** Monitor service desk queues for incoming client technical support requests.* Provide remote technical support for desktop hardware, software, and connectiviety related issues.* In conjunction with other support engineers, resolve tier 1 and tier 2tasks: password resets, session unlocks, basic connectivity issues, printer issues, office moves, new user creation, cellular and desktop phone issues, software installation requests, etc.* Escalate all unresolved client technical support requests to senior engineering team as needed to maintain support request assignment and resolution standards and expectations.* Continuous review of open support requests. Verify status with engineering team, update status within systems, and communicate status with engineering team and client end-users.* In all phases of the position, clear, concise, and comprehensive verbal and written communication is expected.* Maintain documentation of client system configurations and repair and resolution procedures within service desk knowledgebase systems.* Maintain inventory of client supplies and equipment within service desk asset management systems.* Monitor status of client data backup jobs. Escalate unresolved backup issues to senior engineering team.* Excellent customer service skills* Strong desire to increase professional knowledge and interest in transitioning to a permanent position* Must be able to work successfully from home with quality internet access and computer/laptop.* Will be required to install corporate security software to ensure the safety and security of client data that you will be interacting with.*Skills** Demonstrated knowledge of current Microsoft Windows desktop and server operating systems, Microsoft Office desktop products, and Office 365.* POS (Point-of-Sale) experience a strong plus.* Demonstrated knowledge of current Mac, IOS, and Android operating systems.* Demonstrated knowledge of Microsoft Active Directory, DHCP and DNS management.* Demonstrated knowledge of Microsoft Exchange Server/Exchange Online a plus.* Demonstrated knowledge of VMware and Hyper-V virtualization a plus.* Demonstrated knowledge of RMM and ticking solutions.* Demonstrated knowledge of backup and disaster recovery administration.* Specialized knowledge to analyze and solve complex computer problems.* Ability to manage multiple tasks simultaneously.* Ability to work independently or as part of a team in fast-paced environments while maintaining attention to detail. This position offers an opportunity for a dedicated IT professional to contribute significantly to the stability and security of our organization's technology environment while developing their skills within a dynamic team setting.*Minimum Experience** At least four (4) years working with computer hardware and software in a support role. Must have experience providing remote and in-person support.*Background and Drug Screening** Candidates will submit to a thorough background and drug screening prior to hiring and on occasion thereafter. Protelligent staff is trusted by our clients to maintain a high level of confidentiality and integrity. These screenings are used to ensure that we live up to the standards expected by our clients.* We are a drug-free organization. Even in states that have legalized federally-outlawed substances, no federally-outlawed drug use will be tolerated and is subject to immediate dismissal. xijylhu Pre-hire drug screen mandatory with post-hire tests as requested by employer.Job Types: Contract, Temp-to-hirePay: $25.00 - $32.00 per hourExpected hours: 40 per weekApplication Question(s):* Are you located near Coeur d'Alene, ID?Work Location: Hybrid remote in Coeur D Alene, ID 83814

Created: 2026-04-02