Technical Alignment Manager (TAM) - South Florida

*About the Role*Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.BoomTech is seeking a *Technical Alignment Manager (TAM)* to serve as the evangelist of standards and best practices for our clients. This is not just another Tier 2 support role. As a TAM, you will spend *four days a week onsite with clients from Palm Beach to Miami* and one day collaborating with the team in our Boca Raton office.Your mission: *audit, align, and optimize* client environments against industry best practices. You'll ensure our clients' IT systems are secure, scalable, and proactive"”not reactive. This is a role for a technical professional who thrives on building relationships, loves digging into best practices, and doesn't mind windshield time between clients.*Key Responsibilities** *Client Alignment & Standards** Conduct recurring technical assessments of client environments using BoomTech's alignment framework.* Identify gaps in best practices and create clear remediation roadmaps.* Evangelize standards and explain alignment benefits in terms that clients can understand.* *Technical Troubleshooting & Guidance** Resolve Level 2 issues onsite, remotely, and via phone.* Collaborate with clients to optimize their Microsoft, network, and security stack.* Work closely with our Service Desk, Projects, and vCIO teams to ensure holistic IT success.* *Documentation & Process Discipline** Maintain impeccable documentation of all assessments and remediation efforts in our systems.* Drive reduction of reactive service hours by proactively identifying and resolving risks.* Follow BoomTech SOPs and contribute to continual process improvement.*Requirements** *Experience*: 5+ years in IT (MSP experience strongly preferred).* *Technical Expertise*:* Microsoft 365, Azure AD, Windows 10/11, Server 2019/2022.* Strong networking fundamentals (routers, switches, firewalls).* Confident with ticketing/documentation systems.* *Professional Traits*:* Exceptional communicator can simplify technical issues for non-technical users.* Skilled relationship builder with a client-first mindset.* Proactive, detail-oriented, and self-managed.* Strong business awareness understands how technology impacts operations.* *Logistics*: Valid driver's license, reliable car, and willingness to drive extensively across South Florida.*Why Join BoomTech?*We're not a break/fix shop. We're a *world-class MSP* that helps businesses thrive by aligning technology to standards. Here, you'll grow as both a technologist and a client-facing professional. xijylhu We offer a collaborative team environment, continual training, and the opportunity to be the standards champion our clients depend on.Job Type: Full-timePay: $65,000.00 - $70,000.00 per yearBenefits:* 401(k)* 401(k) matching* Health insurance* Paid time off* Professional development assistance* Retirement planExperience:* of IT (MSP experience strongly preferred).: 5 years (Required)* Technical Microsoft and M365 Azure : 5 years (Required)Ability to Commute:* Boca Raton, FL 33428 (Required)Work Location: In person

Created: 2026-04-02