Professional Services & Project Engineer - Managed ...

*Role Purpose*Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description.The Professional Services Engineer is a *technical project engineer* responsible for *designing, deploying, and implementing client infrastructure solutions*. This role focuses on the *hands-on technical execution* of projects "” servers, networks, firewalls, cloud, and security "” ensuring every implementation is delivered accurately, on time, and according to our standards.*Key Responsibilities** Lead *technical implementation* of infrastructure projects:* Windows and Linux servers* Switching, routing, and firewall deployments (Ubiquiti, Cisco, etc.)* Cloud migrations (Microsoft 365, Azure)* Backup, disaster recovery, and endpoint security* Serve as the *technical lead on assigned projects*, coordinating with the Project Manager and vCIO.* Troubleshoot and resolve *complex technical challenges* during project execution.* Ensure our *standard tool stack* (Autotask, IT Glue, RMM, Datto, Fortinet, monitoring/automation) is *deployed and maintained consistently* across all client environments.* Document all technical work with clarity in Autotask, IT Glue, and other systems of record.* Provide *technical mentorship* to junior Professional Services Technicians.* Contribute to refining technical standards, playbooks, and automation used across the Professional Services team.*Success Metrics** Ability to manage a portfolio of projects across multiple clients in different phases of the project lifecycle.* Accuracy and quality of project implementations.* On-time delivery of technical scopes.* Client satisfaction following technical deployments.* Quality of documentation and completeness of handoffs.* Reduced escalations during or after project delivery.*Qualifications** *Bachelor's degree* in IT, Computer Science, or related field (or equivalent experience).* *5+ years of technical project delivery experience* in an MSP or IT services environment.* Expertise in at least 3 of the following areas:* Microsoft 365 / Azure AD migrations* Windows Server & Active Directory* Networking (switching, routing, firewall configuration)* Cloud infrastructure deployments* Backup/DR and endpoint security* Proficiency with *Autotask PSA, IT Glue, and RMM tools*.* Strong troubleshooting, configuration, and deployment skills.*Preferred Qualifications** Microsoft (AZ-104, MS-700), Fortinet NSE 4+, VMware, or Security+ certifications.* Hands-on experience with Datto, Ubiquiti, EDR with SOC/SIEM, etc.* Scripting/automation (PowerShell, Python) experience.* Prior mentorship or technical leadership on project teams.*Cultural & Behavioral Expectations*Our values are *Integrity, Purpose, Trust, and Believes in People*. As a Professional Services Engineer, you are expected to:* Lead with *technical clarity and accountability*.* Take pride in *building clean, reliable solutions*.* Treat documentation and handoffs as critical deliverables.* Stay calm under pressure and provide solutions when projects get complex.* Contribute to the maturity of the engineering team, not just your own outcomes.Job Type: Full-timePay: $80,000.00 - $110,000.00 per yearBenefits:* 401(k)* 401(k) matching* Dental insurance* Health insurance* Health savings account* Life insurance* Paid time off* Vision insuranceApplication Question(s):* Do you have experience working in a MSP environment? xijylhu If so, how many years?* Are you a US citizen and authorized to work in the US?Education:* Associate (Preferred)Experience:* Technical project management: 4 years (Preferred)License/Certification:* Microsoft Certification(s) (Preferred)Location:* Houston, TX 77024 (Required)Ability to Commute:* Houston, TX 77024 (Required)Work Location: Hybrid remote in Houston, TX 77024

Created: 2026-04-02