Technical Support Specialist - Use of Chemistry & ...

*Job Overview*Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.This is NOT an Information Technology Position that manages an organization's digital infrastructure. This position is unique and requires a learned knowledge of our company products in order to assist our customers with technical product support.We are seeking candidates with a background in *laboratory work*, *chemistry*, and/or *biology*, as our products are highly specialized and serve clients within the *pharmaceutical *and *life sciences industries*.We are a pharmaceutical manufacturing company who deal in *containment solutions*. In this role, you will be the first point of contact for our customers seeking technical assistance and troubleshooting of our unique containment solution products. You will be trained on how our products work so that you can support and assist our customers when needed.We are based in Leland, North Carolina. We are a global leader in containment systems for laboratories, pilot plants, and manufacturing environments. *We design and manufacture safety containment solutions*. For over 30 years, our unwavering mantra has been "_Our Highest Quality Ensures Your Excellent Results". _Our team of containment experts bring decades of custom design expertise, with consistent complements of creativity and adaptability, to global technological developments and processes.*Duties** Identifies, investigates, and resolves user problems with our containment products.* Fields support calls, chat, email, and/or other communication from users with inquiries regarding our custom products.* Consults with users to determine steps and procedures taken to identify and resolve the problem.* Applies knowledge of our products, and procedures to solve problems.* Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.* Collaborates with other staff to research and resolve problems.* Collaborates with Engineering to determine issues and/or recommend solutions.* Maintains knowledge of our technology innovations and trends.* Performs other product support related duties as assigned.*Experience** At least 2-3 years of experience in a product support or help desk role is preferred.* *Bachelor's degree in a Science related field such as chemistry or biology ** Strong knowledge of troubleshooting techniques across various platforms.* Excellent customer service skills with the ability to communicate information clearly.* Background in customer support or customer management is preferred.* Background in pharmaceutical and life sciences is preferred.*Skills/Abilities** Excellent verbal and written communication skills.* Excellent interpersonal and customer service skills.* Understands laboratory and pharmaceutical equipment* Professional and pleasant telephone manner.* Ability to explain technical issues to technical and nontechnical employees and customers.* Strong analytical and problem-solving skills.* Proficient with Microsoft Office Suite or related software.* Proficient with or the ability to quickly learn an array of computer software.*Physical Requirements:** Prolonged periods sitting at a desk and working on a computer.* Must be able to lift up to 20 pounds at times*What we will offer you:** Competitive compensation* Comprehensive benefits (Medical, Dental, Vision and more)* 100% Employer paid Life Insurance policy* 100% Employer paid Short Term Disability Policy* Employee Assistance Program (EAP)* Paid time off (PTO, Holidays)* Wellness and recognition programs* Performance bonuses* Volunteering and community engagement* Paid Time Off and Holiday PayWe are seeking a dedicated Technical Support Specialist to deliver exceptional customer service through expert problem-solving and technical guidance. xijylhu In this role, your skills will directly contribute to improving client satisfaction and ensuring seamless product support.Job Type: Full-timePay: $25.00 - $30.00 per hourExpected hours: 40 - 45 per weekBenefits:* Dental insurance* Employee assistance program* Health insurance* Health savings account* Life insurance* Paid time off* Vision insurancePeople with a criminal record are encouraged to applyEducation:* Bachelor's (Required)Experience:* Customer support: 2 years (Preferred)* Sales support: 2 years (Preferred)* Chemistry, manufacturing & controls: 2 years (Preferred)* Mechanical troubleshooting: 2 years (Preferred)* Clinical laboratory: 1 year (Preferred)* Laboratory techniques: 1 year (Preferred)* Pharmaceutical sales: 1 year (Preferred)* Analytical chemistry: 2 years (Preferred)* Clinical chemistry: 2 years (Preferred)Ability to Commute:* Leland, NC 28451 (Required)Work Location: In person

Created: 2026-04-02