Tier 1 Technical Support Specialist ( DE/PA/MD/NJ ...

*Overview*Ensure you read the information regarding this opportunity thoroughly before making an application.We are seeking a dedicated and knowledgeable Technical Support Specialist to join our dynamic team. In this role, you will provide exceptional technical assistance and support to our clients, ensuring their IT infrastructure operates smoothly. The ideal candidate will possess strong problem-solving skills, a customer-focused attitude, and a comprehensive understanding of various operating systems and networking concepts.*Responsibilities** Provide technical support for hardware and software issues across various platforms, including Windows, macOS, and Linux.* Troubleshoot and resolve issues related to computer management, desktop support, and IT infrastructure.* Assist users with VPN connectivity, firewall configurations, and LAN troubleshooting.* Utilize help desk tools such as BMC Remedy, ServiceNow, or Autotask and manage support tickets efficiently.* Conduct software troubleshooting to resolve application-related issues promptly.* Maintain clear communication with customers to ensure they are informed about the status of their requests.* Collaborate with team members to enhance the overall customer service experience.* Document solutions and create knowledge base articles for future reference.*Skills** Proficient in technical support practices with a strong understanding of computer hardware and software.* Familiarity with Microsoft Office Suite and its applications.* Knowledge of computer networking principles and protocols.* Experience in IT support roles with a focus on desktop support.* Strong communication skills to effectively interact with clients and team members.* Ability to work independently as well as part of a collaborative team environment.* Experience with operating systems including Windows, macOS, and Linux is highly desirable.* Familiarity with help desk software such as BMC Remedy, ServiceNow, or Autotask is a plus. If you are passionate about technology and enjoy helping others solve their technical challenges, we encourage you to apply for this exciting opportunity as a Technical Support Specialist.Job Type: Full-timePay: $25.00 - $30.00 per hourExpected hours: 40 per weekBenefits:* 401(k)* 401(k) matching* Health insurance* Life insurance* Paid time off* Retirement plan* Vision insuranceApplication Question(s):* This position is NOT remote. You will be required to be in the office 5 days a week.* Do you live in Delaware or within 10 miles of the border? xijylhu If you answer no you will be rejected.Experience:* Microsoft: 5 years (Required)* Help desk: 5 years (Required)Ability to Commute:* Newark, DE 19702 (Required)Work Location: In person

Created: 2026-04-03