MSP IT Support Technician, Level 1

*Company Description*Increase your chances of an interview by reading the following overview of this role before making an application.Spera Partners specializes in providing reliable and secure IT solutions for schools and businesses to enhance productivity and operational efficiency. Dedicated to empowering clients, we provide tailored IT management, proactive planning, and cutting-edge technology services. From cloud migration and cybersecurity to hardware-as-a-service and structured cabling, Spera Partners offers a comprehensive range of innovative solutions. Serving both businesses and the education sector, Spera Partners delivers a personalized approach with a focus on exceptional service and results-driven strategies. Our expertise supports organizations in staying competitive and technologically advanced.*Role Description*This full-time, entry-level technical position, located in the Greater Pittsburgh area, is responsible for maintaining high-quality white-glove IT services and support for our clients. Our goal is to deliver excellent technical and non-technical support with exceptional customer service and follow-through. This position is part of the Service team so candidates must be passionate about technology, highly skilled at providing amazing customer service, and have the ability to thrive in a fast-paced and high-pressure environment.KEY RESPONSIBILITIES:1. Provide helpdesk support and resolve incidents and requests to the end user's satisfaction2. Monitor and respond quickly and effectively to requests received through the support desk3. Provide backup to the Service Coordinator during breaks and absences as needed4. Document all time, tickets, and notes before the end of each day5. Document internal procedures6. Assist with onboarding of new users7. Install, test, and configure new workstations, peripheral equipment, and software8. Report issues to the Service Desk for escalation as needed9. Manage PC setup and deployment for new employees using standard hardware, images, and software10. Assign users and computers to proper groups in Active Directory11. Perform timely workstation hardware and software upgrades as requiredQUALIFICATIONS:1. CompTIA A+ or within the first 6 months2. Basic comprehension of network setups and configurations3. 1 - 3 years of experience working in IT Service Team/MSP Team Environment4. Proficient in Microsoft Office Suite (Outlook, Word, Excel and PowerPoint)5. PSA Experience (ConnectWise, Autotask, TigerPaw)SKILLS & KNOWLEDGE:1. Proficiency in technical support and troubleshooting methodologies2. Strong problem-solving and communication skills3. Basic understanding of cybersecurity practices is a plus4. Perceived capacity to exude personal credibility and professional integrity5. Positive attitude towards people and problems6. Ability to self-start, work independently, and achieve high standards to meet multiple deadlines7. Explicitly proficient communicator, including writing, speaking, proofreading, and computer skills8. Above-par working capacity, to work in small and large projects with great attention to detail9. Work effectively with staff in a team-oriented environment with a positive, can-do attitude10. Adept in developing and maintaining strong relationships with management, staff, vendors, and clients11. Exhibit a high degree of professionalism, balanced business judgment, tact, and diplomacy12. Excel in problem-solving skills, in both mundane and highly-sensitive, albeit complex situationsWORK ENVIRONMENT EXPECTATIONS:Work in this environment is considered medium physical work requiring the exertion of up to fifty (50) pounds of force occasionally, up to twenty (20) pounds of force frequently, and up to 10 pounds of force constantly to move objects. xijylhu Must be able to:1. Walk, lift, reach, stoop, sit, squat, bend, stand, grasp, balance, climb, kneel, crouch, and type for extended periods of time2. Prepare, read, comprehend, and analyze a variety of complex forms, reports, spreadsheets, maps, plans, records, documentation, and correspondence3. Speak to individuals or groups of people with poise, voice control, confidence, and professional integrity4. Respond adequately to inquiries or complaints5. Apply principles of logical or scientific thinking to define problems, collect data, establish facts, and draw valid conclusions6. Apply common sense understanding to carry out instructions furnished in written, oral, or diagrammatic form7. Communicate effectively and efficiently8. Use/interpret job-related terminology and functions effectively and efficiently9. Deal with people beyond giving and receiving instructions, maintaining effective working relationships10. Perform under stress, deal with persons acting under stress, and adapt when confronted with emergencies11. Be sensitive to cultural differences among individuals and groups of persons12. Safely operate a motor vehicle13. Operate/use a variety of job-specific office machines and other office equipment14. Manage multiple high-priority initiatives in a fast-paced, highly technical environment15. Successfully perform the planning, directing, reporting, and administrative responsibilities of this position16. Be on time and practice strong, diligent time-management skills across all areas of the jobBenefits:* 401(k)* 401(k) matching* Dental insurance* Employee discount* Health insurance* Life insurance* Paid time off* Professional development assistance* Vision insuranceApplication Question(s):* Do you have referrals to support strong time management skills?Experience:* IT support: 2 years (Required)Ability to Commute:* Murrysville, PA 15668 (Required)Work Location: In person

Created: 2026-04-03