Help Desk Technician

Position SummaryBelow covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.The primary goal of the Help Desk Technician is to provide first line support for incoming Help Desk inquiries. This position will focus on but is not limited to computer systems, software, hardware and peripheral devices for both our US & European employees.Principal Responsibilities/Duties* Serve as the first point of contact, Tier 1, for users seeking technical assistance via the Help Desk Ticketing System, phone, MS Teams, or in person.* Performs troubleshooting for on-premises and remote workforce.* Manage and execute On-Boarding and Off-Boarding process controls and documentation.* Purchase and support Verizon Mobile devices (iPhones)* Manage and maintain Ultrafabrics inventory including but not limited to computers, printers, copiers*, *IP phones and mobile devices.* Assists in strengthening the security of the IT infrastructure and maintain a strong security posture.* Assist in managing Knowbe4 user awareness email security tool.* Record all inquiries, ongoing correspondence with IT team members and the user, and a solution for each inquiry via the Ultrafabrics Help Desk Ticketing System.* Appropriate post follow-up of user's solution regarding the inquiry when necessary.* Assist in authoring SOPs for all inquiries if an SOP doesn't already exist. Place the SOP into the appropriate SOP folder and Knowledge Base within the Help Desk Ticketing System.* Identify to IT Management possible improvements to current procedures.* Assist in the research of and purchase, configuration and provisioning, and deployment of desktops, laptops, and mobile devices.* Manage printer, (including FedEx & UPS printers) copiers & white board troubleshooting, remote toner program & on-premise toner inventory.* Communicates with various software vendors and support agents to help resolve internal problems. (for example, but not limited to Microsoft 365, KnowBe4, , Verizon, Sage)* Assists in research, purchase and implementation of software that proves to advance the productivity of the company* Insures that employees have the accessibility and ability to perform job duties when working remotely* Manages projects as the business dictates and/or as assigned* Hardware refresh: Maintaining and upgrading laptops/Macs, based on age/warranty.* Recycling hardwareUnique Knowledge & Skills* Working toward or posses a BS/BA degree preferably in Computer Science, a Technical Trade School degree or equivalent experience required.* 4-7 yrs experience as a Help Desk Technician preferred.* Tech savvy with good working technical knowledge of office automation products - computers, printers, copiers, IP phones and mobile devices.* Ability to diagnose and resolve basic technical issues and provide a solution.* Excellent communications skills and ability to build a rapport with users.* Customer oriented and demonstrate patience in dealing with all user requests.* Able to share your technical knowledge in a simple and understandable manner.* Experience supporting Office 365 applications including Outlook.* Experience with Windows 10 & Apple Operating Systems. xijylhu * Self-motivated & directed to effortlessly prioritize and execute tasks in a fast-paced environment.Job Type: Full-timePay: $65,000.00 - $74,000.00 per yearExperience:* Help desk: 3 years (Preferred)* Windows: 3 years (Preferred)Work Location: In person

Created: 2026-04-03