Operations IT Specialist (3-5 Years Required)

At Rauhorn Electric, we're a family-oriented team Powered by People. Our culture is built on the belief that we are stronger together and we live our core values daily: We Win Together. We're Innovative. We're Disciplined. We're Grounded in Integrity. We're Humbled by Opportunity.Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.As we continue to expand, it's an exciting time to join our team and help shape what's next at Rauhorn Electric! You'll be part of a crew that takes pride in their work, shows up for each other, and gets the job done right. Here, you'll work alongside good people, learn from experienced mentors, and be part of a company that truly values its team because at Rauhorn, we know our people are what powers our success.*What You'll Do:*End-User Support & Service Desk:* Serve as primary support contact for field and office users regarding hardware, software, and mobile device issues.* Troubleshoot and resolve IT tickets in a timely and professional manner.* Provide occasional before/after-hours support based on business needs.* Escalate complex issues to IT leadership or external vendors when necessary.Device Deployment & Management:* Configure, image, deploy, and maintain laptops, tablets, phones, and peripherals.* Manage device lifecycle from provisioning through replacement/retirement.* Maintain device standards related to performance, security, and user experience.* Administer mobile device management (MDM) and endpoint management platforms (ex: Intune, Verizon, One-Key).Inventory & Asset Management:* Maintain accurate records of all company IT assets.* Perform regular physical and virtual housekeeping of IT inventory.* Ensure Verizon portal and other asset systems remain accurate and up to date.Training & Onboarding:* Provide IT orientation for new hires:* Time entry systems.* Bluebeam and standard applications.* Ensure new employees receive properly configured devices on or before start date.Application & Systems Support:* Provide support and light administration for business systems such as:* ServiceTitan.* Microsoft 365 (Entra ID, Exchange, SharePoint)* Tenna.Project Support & Implementation:* Serve as IT project support or project manager for new software implementations.* Partner with departments during system rollouts and transition ownership post-implementation.* Identify opportunities to automate or streamline repetitive tasks.Multi-Entity Support:* Provide IT assistance for affiliated companies.* Maintain cameras and assist operations leaders with technical needs.*Requirements: ** 3-5 years of IT support or operations support experience.* Strong troubleshooting and customer service skills.* Experience supporting Windows-based environments.* Familiarity with ticketing systems and device management tools.* Ability to work independently and prioritize competing demands.*Why You'll Love Working Here:** Competitive pay paid weekly.* 13 days PTO & 9 Paid Holidays. xijylhu * 3.5% match to 401K.* Health, dental and vision benefit eligible on day one._*Rauhorn Electric, Inc. is an Equal Opportunity Employer.*_ _It is Rauhorn's policy to recruit, hire, train, and promote applicants and employees based on qualifications without regard to race, color, religion, sex, veteran status, marital status, height, weight, national origin, age, disability arrest record or other protected category under applicable state or federal law._Benefits:* 401(k)* 401(k) matching* Dental insurance* Health insurance* Health savings account* Life insurance* Paid time off* Vision insuranceExperience:* IT specialist : 3 years (Required)Ability to Commute:* Romeo, MI 48065 (Required)Work Location: In person

Created: 2026-04-03