Level 2 IT Technician

*Location:* Long Island, NYPlease double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.*Schedule:* 80% in-office / 20% local client travel*Employment Type:* Full-Time*Salary*: $75,000 - $80,000*About RDE*:At RDE Technologies, we are dedicated to delivering rapid response and personalized service. Our Managed Service Provider (MSP) environment is fast-paced, with a strong emphasis on providing quick and effective solutions to our clients. We manage a wide variety of technologies, which offers extensive opportunities for professional growth and development as our company continues to expan*Position Overview*We are seeking a Level 2 IT Technician with prior MSP experience to support a diverse client base. This role combines hands-on technical work, client interaction, and internal operational support. The position is primarily office-based, with occasional local travel to client sites as needed.*Key Responsibilities** Handle escalated service desk tickets (Level 2 support)* Troubleshoot and resolve issues across:* Windows environments* Microsoft 365 / Office 365* Basic networking (VPN, DNS, DHCP)* Endpoint security tools* Communicate directly with clients to provide updates and resolutions* Prepare and deploy client machines:* Imaging and provisioning workstations/laptops* Installing required applications and tools* Ensuring devices meet company standards before shipment* Document work performed and maintain accurate ticket notes* Collaborate with internal teams on escalations and projects*Requirements** Prior experience working in a *Managed Service Provider (MSP)* environment* Strong troubleshooting skills across desktop, network, and cloud systems* Experience supporting multiple clients and environments simultaneously* Ability to manage ticket queues and prioritize effectively* Strong communication and client-facing skills* Valid driver's license and ability to travel locally as needed*Preferred / Bonus Qualifications** Experience with *ConnectWise (Manage, Automate, or related tools)** Familiarity with RMM tools and xijylhu ticketing systems* Exposure to cybersecurity tools (EDR/MDR)* Basic scripting or automation experience (PowerShell, etc.)*What We're Looking For** Someone comfortable working in a fast-paced MSP environment* Strong ownership mentality with attention to detail* Ability to balance technical work with client communication* Team-oriented, but capable of working independently*/*All applicants must complete the form here in ADDITION to applying via Indeed:** *Pay: $70,000.00 - $75,000.00 per yearBenefits:* 401(k)* 401(k) matching* Dental insurance* Health insurance* Paid time off* Vision insuranceWork Location: In person

Created: 2026-04-03