BTS Manager / Avaya Call Manager Technician

Consolidated Networks Corporation (CNC) is a premier provider of mission-critical telecommunications and IT infrastructure support for the Department of War. We are currently seeking a highly skilled and certified Base Telecommunications System (BTS) Manager to lead our on-site team at Dover Air Force Base in support of the 436th Communications Squadron (436 CS). This position is full time on site in Dover, Delaware.Apply (by clicking the relevant button) after checking through all the related job information below.*REQUIRED CERTIFICATIONS:** Must possess and maintain a current, *DoD 8570 IAT Level II Certification* (e.g., CompTIA Security+ CE, CCNA Security, or CySA+).* Must possess the most current Original Equipment Manufacturer (OEM) training and certification for Avaya Call Manager (CM8).*REQUIRED QUALIFICATIONS:** Must be fully proficient in understanding, reading, writing, and speaking English.* Must be able to pass a Criminal Background Investigation and meet all requirements to obtain and maintain a Common Access Card (CAC) and unescorted base access.* Demonstrated experience managing enterprise-level DoD telecommunications switching systems, inside/outside plant (ISP/OSP) maintenance, and technical teams.*PREFERRED EXPERIENCE: ** Prior experience supporting Air Force Communications Squadrons.* Familiarity with the Cyberspace Infrastructure Planning System (CIPS) and Work Order Management System (WOMS).* Experience configuring and maintaining Session Initiation Protocol (SIP) trunks and Primary Rate Interfaces (PRI).*JOB RESPONSIBILITIES: *The BTS Manager serves as the primary on-site Contract Manager and designated "Key Personnel" for the Dover AFB Base Telecommunications System (BTS) Operations and Maintenance (O&M) contract. In this leadership role, you will oversee a dedicated team of telecommunications operators and field technicians, ensuring the continuous, highly reliable operation of the base's voice and data networks. You will be the primary liaison between CNC and the Government Contracting Officer Representative (COR), responsible for everything from switch administration and outage restoration to strict administrative compliance.* *System Administration:* Perform complete operations and maintenance (O&M) on the Avaya Local Session Controller (LSC) , IX Voicemail suite , and Sonus Session Border Controllers (SBC).* *Team Leadership:* Direct daily operations for a team of at least six personnel (including switch operators and field technicians) , ensuring 24/7/365 coverage for outages and emergencies.* *Performance Management:* Ensure system availability meets strict Service Delivery Summary (SDS) thresholds, including preventing any switching system downtime from exceeding 5 minutes per month .* *Outage & Work Order Execution:* Manage the triage and dispatch of technicians to resolve Emergency outages within 2 hours, Priority within 6 hours, and Routine within 24 hours . Ensure all routine work orders are completed within 10 duty days.* *Database Accuracy:* Oversee updates to the Telecommunications Management System (TMS/ ) and the Cyberspace Infrastructure Planning System (CIPS) Visualization Component (CVC) database.CNC encourages and welcomes Veterans to apply.*CORPORATE BENEFITS:*CNC provides eligible employees with an opportunity to enroll in health insurance, dental, vision, term life, voluntary life, long term disability and an Employee Assistance Program. Additionally, CNC offers 401k with company profit sharing contributions, as well as 11 Federal Holidays observed, paid time off, sick and bereavement leave.*CNC BACKGROUND:*CNC is an employee-owned corporation with core competencies in numerous IT functions. These competencies include voice, video, and data network design and implementation, telecom engineering, physical layer installation, network administration and management, performance and security optimization, and IT outsourcing. Founded in 1998, CNC provides end-to-end network engineering and IT services to its government, education, and corporate clients. Those services include secure high-speed internet access, flexible remote access, and high-performance wide-area and local-area networking. CNC serves a wide range of clients. xijylhu From long-haul carriers and non-traditional entrants in the telecom industry, to large enterprise clients, small businesses, educational and government organizations.Pay: $140,000.00 per yearBenefits:* 401(k)* Dental insurance* Employee assistance program* Health insurance* Life insurance* Paid time off* Professional development assistance* Vision insuranceExperience:* supporting Air Force Communications Squadrons: 5 years (Preferred)License/Certification:* CompTIA Security+ or other IAT Level II certification (Required)* Avaya Call Manager certification (Required)Ability to Relocate:* Dover AFB, DE 19902: Relocate before starting work (Required)Work Location: In person

Created: 2026-04-06