Customer Service Representative

*Job Title:* Customer Service Representative - Outdoor Power EquipmentCheck all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.*Location:* Olive Branch, MS 38654 (100% On-site, office environment)*Reports to:* Customer Service Manager*Company Overview*We are a leading distributor/importer/manufacturer of outdoor power equipment and tools, including *gas generators, pressure washers, lawn mowers, water pumps, snow blowers, and garden tools*. We are seeking a mechanically inclined individual to support our customers after the sale.*Job Summary*The *Customer Service Representative* acts as the primary point of contact for customers needing trouble shooting, technical support, warranty assistance, and parts identification. This is an *office-based role* (not a field service role), but requires strong mechanical reasoning to diagnose issues remotely.*Key Responsibilities** Respond to customer inquiries via phone, email, and ticket system regarding product operation, troubleshooting, and repairs.* Diagnose mechanical and electrical problems on small engines (gasoline), pressure washers, pumps, lawn and garden tools, and electrical motors.* Determine warranty coverage eligibility and process claims.* Identify, order, and track replacement parts for customers/dealers.* Document all service interactions in CRM system.* Communicate with warehouse/logistics teams regarding service parts returns.* Occasionally assist with technical documentation (exploded views, parts lists).*Required Qualifications** *Mechanical aptitude* - understanding of 4-stroke/2-stroke engines, generators, water pumps, pressure systems, or basic electrical circuits.* 1+ year of experience in customer service, technical support, or repair role (preferably with outdoor power equipment).* Ability to read parts diagrams and technical manuals.* Basic computer proficiency (MS Office, email, CRM).* High school diploma or equivalent.*Preferred Qualifications** *Prior experience* servicing any of the following: gas generators, pressure washers, lawn mowers (ride/push), water pumps, snow blowers, chainsaws, trimmers, or blowers.* *Spanish language fluency* (spoken/written) - highly preferred.* *French language skills* - a strong plus.* Technical school or trade school background (small engine repair, mechanics).*Work Environment & Schedule** Location: Olive Branch, MS 38654 (office setting - not remote)* Standard business hours (e.g., 7 AM - 4 PM, 8 AM - 5 PM, Mon-Fri)* Clean, climate-controlled office environment. No heavy lifting required (office role). xijylhu *Compensation & Benefits** Competitive hourly wage (based on experience)* Health/Dental/Vision insurance*How to Apply*Please submit your resume via Indeed. *In your application, mention any mechanical or equipment repair experience you have (e.g., generators, mowers, pumps, etc.).*Pay: $18.00 - $30.00 per hourBenefits:* Dental insurance* Health insurance* Paid time off* Vision insuranceWork Location: In person

Created: 2026-05-03