Director of Food & Beverage

This is an exempt position and will be paid on a salaried basis in accordance with state and federal law. JOB SUMMARYFunctions as the strategic business leader of the site's Food and Beverage/Culinary operations, including Restaurants, Pool Bars, Room Delivery and Banquets/Catering, where applicable. Oversees the development and implementation of strategies and ensures execution of the brand service strategy and initiatives.  Ensures the Food and Beverage/Culinary operations meet the brand's target customer needs, associate satisfaction, and concentrates on growing revenues while maximizing financial objectives.  CANDIDATE PROFILE   Education and Experience • High school diploma or GED; 6 years experience in the Food and Beverage, culinary, event management, or related professional area.OR • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the Food and Beverage, culinary, event management, or related professional area. CORE WORK ACTIVITIESLeading Food and Beverage/Culinary Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others.  • Advocates sound financial/business decision making; demonstrates honesty and integrity. • Encourages and builds mutual trust, respect, and cooperation among team members. • Achieves and exceeds goals including performance goals, budget goals, team goals, etc. • Serves as a role model to demonstrate appropriate behaviors. • Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc. • Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change. • Ensures regular, on-going communication occurs in all areas of department (e.g., pre-meal briefings, staff meetings, regular departmental meetings). • Establishes and maintains open, collaborative relationships with direct reports and entire Food & Beverage team.  • Develops site's Food and Beverage operating strategy aligned with the brand's business strategy and leads its execution. • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their performance, knowledge and skills. • Stays aware of market trends and introduces new Food and Beverage products and services to meet or exceed customer expectations. • Generates increased revenue and maintains a competitive position in the market.Developing and Maintaining Food and Beverage/Culinary Goals • Sets expectations and holds Food and Beverage leadership team accountable for demonstrating desired service behaviors. • Reviews financial reports and statements to determine how Food and Beverage is performing against budget. • Makes recommendations for CAPEX funding of Food and Beverage equipment and renovations in accordance with brand business strategy. • Works with Food and Beverage leadership team to identify areas of concern and develops strategies to improve the department's performance. • Establishes challenging, realistic and obtainable goals to guide department's operation and performance.Developing and Maintaining Budgets • Develops and manages overall site Food and Beverage budget. • Monitors the department's actual and projected sales to ensure financial goals are met or exceeded while identifying and addressing opportunities. • Ensures cash control and liquor control policies are in place and followed by all related associates. • Focuses on maintaining profit margins without compromising guest or associate satisfaction.Ensuring Exceptional Customer Service • Reviews findings from comment cards and guest satisfaction results with the Food and Beverage team and ensures appropriate corrective action is taken. • Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction. • Shares plans and implements corrective action based on comment cards and guest satisfaction results with property leadership. • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on quality and service levels.   • Responds effectively to and handles guest problems and complaints. • Empowers associates to provide excellent customer service.   • Ensures leaders and associates understand service expectations and parameters. • Reviews comment cards and guest satisfaction results with leaders and associates.   • Facilitates the development and implementation of corrective action plans. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Improves service by communicating and assisting individuals to understand guest needs, provides guidance, feedback, and individual coaching when needed. • Serves as a role model to demonstrate appropriate behaviors.Managing and Conducting Human Resource Activities • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Coaches and supports Food & Beverage leadership team to effectively manage wages, Food & Beverage cost and controllable expenses (e.g., restaurant supplies, uniforms, etc.). • Hires Food & Beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. • Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. • Ensures expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns. • Brings issues to the attention of Senior Leaders or Human Resources as necessary. • Coaches team by providing specific feedback to improve performance. • Participates in interviewing and hiring of team members with the appropriate skills. • Uses all available on the job training tools to train new associates and provide follow-up training as necessary.  • Communicates performance expectations in accordance with job descriptions for each position. • Conducts a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.  • Ensures associates understand Company, Resort and Departmental expectations and parameters. • Ensures associates are cross-trained to support successful daily operations. • Establishes and maintains open, collaborative relationships with associates and ensures leaders do the same. • Schedules associates to business demands and tracks associate time and attendance. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy. • Ensures associate recognition is taking place on all shifts.  • Solicits associate feedback, utilizes an "open door" policy, and reviews associate satisfaction results to identify and address associate problems or concerns. • Participates in associate progressive discipline procedures. • Reviews associate satisfaction survey results and implements appropriate action plans.Additional Responsibilities • Informs and/or updates the executive team, peers and subordinates on relevant information in a timely manner. • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluates results to choose the best solution and solve problems. • Analyzes food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned. • Orders and purchases equipment and supplies. #LI-CW1Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Created: 2025-05-01