Operations Support Associate

Our Client, a Ride-Share company, is looking for an Operations Support Associate for their San Francisco, CA location. Responsibilities: Reporting into the Operations Lead, in this role, you will deliver on-site operational support at the assigned facility, ensuring efficient customer service and vehicle readiness.Customer Service and Vehicle Processing: Assist customers with the rental process, including check-in, vehicle assignment, and rental return. Prepare rental vehicles for drivers, including fueling, cleaning, installing telematics and license plates, and conducting vehicle inspections. Manage vehicle compliance documents. Operational Support: Organize the vehicle lot and manage vehicle transportation. Conduct daily rental operations tasks. Ability to physically handle high amounts of standing and walking. Report vehicle issues, program challenges, and bugs to the designated point of contact. Standards and Communication: Maintain service standards while interacting with drivers. Communicate effectively with on-site staff and remote support. Provide clear and concise communication. Deliverables and Milestones: Daily completion of vehicle preparation tasks according to established procedures. Accurate and timely processing of customer rental transactions. Weekly reports on vehicle inventory and operational issues. Timely reporting of vehicle damages and customer issues. Reporting: Operations Support Associate will report to the on-site [Operations Lead or designated contact]. Daily verbal updates, and weekly written updates. Important Considerations: Operations Support associates will adhere to all client safety and operational guidelines. Operations Support associate will maintain confidentiality of customer information. Requirements: 1+ year of experience in an in-person customer service role like retail, technical support or hospitality Familiarity with the market area Demonstrated ability to provide excellent customer service and resolve problems effectively. Strong verbal and written communication skills. Proven ability to maintain patience, identify and solve problems, de-escalate situations, and work effectively in a team. Ability to follow instructions and work independently.  Why Should You Apply? Health Benefits Referral Program Excellent growth and advancement opportunities As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws. 

Created: 2025-05-23