Telecommunications Customer Support Representative

At Ethereal Consulting, we are a vibrant company dedicated to providing best-in-class marketing and customer support solutions, tailored to meet the unique needs of our clients. We are committed to achieving high standards and fostering a culture of professional growth. As we expand our team in Fort Wayne, we are seeking a motivated and customer-focused Telecommunications Customer Support Representative to join our high-performing group. Here, you will play a crucial role in providing outstanding support to customers and enhancing their overall experience within a collaborative and results-oriented environment that values your contributions and prioritizes your career development. We are looking for a motivated and results-oriented Telecommunications Customer Support Representative, passionate about exceeding customer expectations and expertly guiding them through the sales process. In this role, you will be instrumental in fostering customer satisfaction and ensuring their loyalty, ensuring that every interaction reflects our commitment to excellence. This position offers a unique opportunity to grow your customer service career within a thriving organization dedicated to delivering exceptional support to customers in the Fort Wayne area. Main Job Responsibilities of the Telecommunications Customer Support Representative: As the main point of contact for customers, this role delivers courteous, efficient, and professional support via multiple communication channels. Provide accurate and empathetic customer support for telecommunications services, including billing, service changes, technical issues, and general account information. Proactively identify and resolve customer issues and complaints related to telecommunications services, escalating complex problems to appropriate teams while maintaining ownership of customer satisfaction. Educate customers on telecommunications products, services, and promotions, ensuring they understand their options and can make informed decisions. Accurately log customer interactions and resolutions in the CRM, following company protocols and ensuring data integrity. Follow up with customers to ensure issue resolution and satisfaction, building strong relationships. Work with Ethereal Consulting and telecommunications departments, like sales and tech support, to provide smooth customer experiences and resolve issues efficiently. Foster a positive, customer-centric team environment by actively participating in meetings and sharing best practices to improve customer service. Minimum Qualifications for the Telecommunications Customer Support Representative: High School diploma or equivalent. Some college education or an Associate's degree is a plus. Proven experience in customer service, preferably within the telecommunications industry, with experience supporting residential services. Exceptional verbal and written communication skills, with the ability to clearly and professionally interact with customers in the Fort Wayne area. Possesses strong problem-solving and conflict resolution skills, including analyzing issues, identifying root causes, and providing timely, professional solutions. Proficiency in using computer systems, CRM software, and communication tools, with the ability to learn and adapt to new technologies. Strong organizational and time management skills, with the ability to prioritize tasks, manage workload, and follow up on customer inquiries in a timely and efficient manner. Ethereal Consulting seeks individuals who can work independently and collaboratively to foster a positive, team-oriented environment focused on customer satisfaction. Positive, customer-focused individuals committed to exceeding customer expectations and representing Ethereal Consulting with integrity and professionalism. Ready to join a dynamic team and make a difference in the customer experience? Apply now for the Telecommunications Customer Support Representative at Ethereal Consulting in Fort Wayne!

Created: 2025-06-05