Wireless Customer Relations Trainee

We are a leading business advisory firm for the telecom industry and are seeking a motivated and determined Wireless Customer Relations Trainees to join our team. The Wireless Customer Relations Trainee will have the opportunity to be provided with training to learn the fundamentals of customer service across different wireless segments, build valuable professional skills, and become a key point of contact for customers. The Wireless Customer Relations Trainee will embark on a comprehensive training journey to become a skilled advocate for customers in wireless services The Wireless Customer Relations Trainee will also develop communication and problem-solving abilities, and play a vital role in ensuring positive customer experiences across various interactions. This is your chance to build a solid foundation for a successful career in the telecommunications sector, engaging with a diverse customer base as a Wireless Customer Relations Trainee. Wireless Customer Relations Trainee Responsibilities: Undergo training on wireless products, service plans, billing, and customer service to better provide customers with services Learn to effectively handle customer inquiries by providing accurate information to individual consumers and potentially business accounts Assist customers with basic wireless service, device, and billing issues, escalating complex problems as needed. Explain wireless service features, benefits, and promotions to increase sales Adhere to established customer service guidelines and company policies for all customer interactions Continuously seek guidance from senior team members to improve wireless knowledge and skills Support the sales team by providing customers with relevant information and identifying opportunities for service upgrades or additional offerings. Wireless Customer Relations Trainee Skills: Excellent verbal and written communication skills. Strong interpersonal skills and a genuine desire to help people and businesses.   An enthusiastic and positive attitude with a strong willingness to learn about serving diverse customer needs. Good listening skills and the ability to understand customer needs and concerns, whether from an individual or a business. Basic problem-solving abilities and the capacity to follow instructions.

Created: 2025-06-05