Remote Benefits Customer Service Representative

A-Line staffing is hiring for a Remote Benefits Customer Service Representative in San Diego, CA If interested APPLY NOW for IMMEDIATE consideration. Benefits Customer Service Representative Details · Location: MUST live within 2 hours of San Diego, CA 92108 - on site 1st day before going remote · Required to come in for meetings or major projects · Payrate: $17/hr+ - depending on bilingual status · Required Availability: Mon-Fri only, hours vary 6a-6p, 32 to 40 hours per week, possible OT. Might need to be available from 5:30a-8p Benefits Customer Service Representative Job Description · Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email, and instant message · Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls. · Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements · Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon · Read and understand clients plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and to anticipate the future needs of the member Benefits Customer Service Representative Requirements · Must have High School Diploma or GED · Looking for any various experience, preferably in Customer Service or Call Center · Looking for English Speaking candidates or Bilingual in Spanish or French (Paid .75 Cents more if Bilingual, Fully Fluent in Spanish or French) Please click to apply now! Austin Faris or an A-Line Team Member will reach out to you as soon as possible! Email your resume to Handle incoming customer service calls Dispatch incoming customer phone calls Accept customer calls and return customer Maintain customer service related information for customer accounts Ensure quality customer service and customer satisfaction Maintain customer service voicemail and return customer calls Provide customers with superior customer service Provide customer service for internal customers Capturing customer information and answering customer inquiries Resolve inbound customer calls regarding account Take customer orders and provide high-quality customer service Make out going customer service calls Work with customer service manager to ensure proper customer service Resolve any customer service issues Answering inbound calls and providing excellent customer service Provide customer support and handling customer inquiries Combining excellent customer service skills Assure quality customer service to all customers Provide exceptional customer service to all customers Provide superior customer service with all customer interactions

Created: 2025-06-05