Telecommunications Customer Service Representative (AT&...

Are you a skilled communicator with a passion for helping others and a knack for problem-solving? We are seeking to bring on a Telecommunications Customer Service Representative to join our robust team, supporting the AT&T campaign. This is a venerable opportunity to be the voice of AT&T, providing exceptional service and building lasting customer relationships to expand brand awareness. As a Telecommunications Customer Service Representative, you will be the primary point of contact for our customers assisting them with a wide range of inquiries and ensuring their experience with services is positive and seamless. The Telecommunications Customer Service Representative will utilize excellent communication and problem-solving skills to address needs, build trust, and contribute to overall customer satisfaction. Telecommunications Customer Service Representative Responsibilities: Actively listen to customers to understand their inquiries and concerns to best find solutions that will work for them Assist customers with troubleshooting related to billing, service issues, technical difficulties, and account information. Process all sales orders for customers based on the product and/or service they are interested in Use problem solving skills and service knowledge to resolve customer issues, escalating complex problems when needed Provide clear and accurate information to customers regarding internet, phone, TV, and wireless services, as well as available plans and promotions Maintain accurate records of customer interactions and resolutions in the designated systems Continuously expand your knowledge of AT&T's evolving products, services, and promotions relevant Qualifications of the Telecommunications Customer Service Representative: Proven experience in customer service, preferably in the telecommunications industry, is highly desirable Exceptional verbal and written communication skills, with a professional and empathetic phone manner Strong problem-solving and analytical skills with the ability to think critically and find effective solutions A genuine passion for providing excellent customer service and a commitment to customer satisfaction Solid organizational skills and the ability to manage multiple tasks efficiently in a fast-paced environment.

Created: 2025-06-05