Wireless Enrollment Agent

Stephen Consulting Inc., a premier business consulting firm, empowers its professionals to achieve extraordinary career paths by delivering impactful solutions that fuel our clients' success. We are aggressively expanding our Anaheim team and seeking an exceptional, results-oriented Wireless Enrollment Agent to join our high-achieving organization. Here, you'll be at the forefront of expanding our client base and cultivating enduring, high-value customer relationships within the dynamic wireless sector, contributing to a collaborative, client-centric environment where your contributions are recognized and your professional growth is paramount. We're in search of a highly ambitious and performance-driven Wireless Enrollment Agent, dedicated to surpassing enrollment targets and expertly guiding customers through a streamlined and satisfying enrollment experience. You'll play a crucial role in both securing new customers and nurturing existing relationships, showcasing professional AT&T and D2D operations, ensuring unparalleled customer satisfaction and fostering unwavering client loyalty throughout the wireless campaign. This position offers a distinct opportunity to elevate your wireless sales career within a rapidly expanding organization committed to providing client-focused solutions. Key Responsibilities of the Wireless Enrollment Agent: Engage directly with prospective customers to promote and facilitate the enrollment of wireless products and services, aligning offerings with their specific needs and preferences. Guide customers through the wireless campaign enrollment process, ensuring accuracy, completeness, and a smooth transition to their chosen plan. Proactively address and resolve customer inquiries, concerns, and issues related to wireless services, providing clear, concise, and helpful information. Maintain meticulous records of customer interactions, transactions, and enrollment activities, adhering to company protocols and data management best practices. Provide personalized guidance to customers, assisting them in selecting the optimal wireless plans and features based on their individual requirements and usage patterns. Track and analyze customer feedback, enrollment performance metrics, and key performance indicators (KPIs) to identify areas for improvement and optimize the overall customer experience. Collaborate with internal teams, including sales and marketing, to refine enrollment strategies and provide valuable customer insights for strategic enhancements. Consistently surpass enrollment targets, demonstrating a strong commitment to achieving individual and team objectives while upholding the highest standards of ethical sales practices and customer service excellence. Required Qualifications for the Wireless Enrollment Agent: High School diploma or equivalent is required. Proven experience in sales, customer service, or a related field, preferably within the telecommunications industry. Demonstrated ability to engage effectively with customers, provide tailored solutions, and deliver exceptional service in a fast-paced environment. Strong analytical skills for problem-solving, conflict resolution, and maintaining composure in customer interactions. Proficiency in computer systems, CRM software, and relevant communication tools. Ability to work both independently and collaboratively within a team-oriented environment, contributing to a positive and productive atmosphere. Exceptional verbal and written communication, interpersonal, and organizational skills.

Created: 2025-06-05