Customer Service Supervisor

Customer Service Supervisor opportunity available with reputable Real Estate, Technology company! (Orange, CA) - Send your resume to />This Jobot Job is hosted by: Marcus CurielAre you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary: $70,000 - $90,000 per yearA bit about us:Founded in 2004, this national appraisal management firm specializes in residential property valuation and compliance solutions tailored to the mortgage lending and property services industries. With a U.S.-based team operating across multiple states and time zones, the company partners with a vast network of over 20,000 licensed appraisers. It is recognized for delivering reliable, regulatory-compliant appraisal products and customer-centric service, supporting lenders and real estate professionals in streamlining their valuation processes.We are growing and looking for an Assistant Customer Service Manager to join our team!Why join us? Strong company culture. Competitive compensation package - base + bonus. Comprehensive employer-paid benefits package. Professional development and growth opportunities.Job DetailsKey Responsibilities: Lead day-to-day customer service operations and ensure top-tier client support Monitor and drive customer satisfaction metrics and service-level agreements (SLAs) Manage escalations, resolve client concerns, and collaborate with internal departments Coach, support, and assist in training customer service team members Interpret data and reports to identify trends, issues, and areas for improvement Ensure compliance with appraisal-related regulations and industry best practices Act as a liaison between clients, internal teams, and appraisal partnersQualifications: 3+ years of experience in customer service or operations management Previous experience in the appraisal, mortgage, or real estate industry preferred Strong communication and problem-solving skills Proven ability to lead or assist in managing a service-focused team Comfortable working in a fast-paced, deadline-driven environment Analytical mindset with attention to detail and data interpretation skills Familiarity with customer service platforms, CRMs, and productivity toolsInterested in hearing more? Easy Apply now by clicking the "Apply Now" button.Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

Created: 2025-06-05