Customer Service Manager

About the Company:Our client is a rapidly growing manufacturing business who are looking to add a Customer Service Manager to join their team. The organization has enjoyed incredible success in the last few years' and are seeking a candidate with a similar background to join the company. Reasons to Work Here: 401k and match PTO Sick time Medical, dental and vision Secured parking lot Employee discounts Long-standing established business Position Summary: Responsible for the processes and systems related to the servicing of our customers and the support of the sales staff. Directs the delivery administrative and operational assistance designed to promote revenue growth, productivity, and exceptional levels of customer satisfaction. Provides team members with the appropriate training, tools, and direction. Responsibilities/Duties: Challenges team members in providing exceptional support to customers. Directly supervises employees, carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems. Takes responsibility for departmental utilization of corrective action forms and charting Operates inventory control software (GP) and spreadsheet application (Excel). Monitors production orders and expedites delivery per customer requests. Serves as liaison with manufacturing, quality assurance, and shipping personnel on production orders. Answers sales calls. Receives, codes, and processes new customer orders and change orders. Prepares all documents for domestic and international shipments including pro-forma invoices. Calculates, enters, prints, verifies, and distributes invoices. Ensures proper billing of freight and special charges. Generates correspondence to secure additional customer information or resolve customer disputes. Maintains files of all documentation. Aid in the development and implementation of Food Safety Fundamentals and Food Safety Plan as outlined in the BRC system. Has the authority to take appropriate action to ensure the integrity of the BRC system. Sends invoices daily to customers for orders shipped Process credit cards Review general ledger accounts before posting daily invoices. New accounts set up Responsible for price/promo sheets and entering discounts Sales support Send out monthly broker reports Updating consumer response log Sends ASN notifications to meet customer requirements Ensures an efficient training program is in place, which includes written documentation of competencies necessary to be successful at the job. Process orders for company products and services, expedite and coordinate flow of work within or between internal departments, and reviews agreements or proposed agreements for conformity to company rates, rules, and regulations. Qualifications: Ability to multi-task and handle numerous assignments simultaneously. A process thinker seeking productivity and exceptional service. Customer centric. Strong leadership skills and the ability to take initiative. Excellent verbal, telephone, and written communication skills. Ability to work well in a team environment. A professional, positive and enthusiastic attitude. Intermediate computer skills Microsoft Excel, Word and, PowerPoint Excellent listening and feedback skills. Good problem solving skills. Effective training skills. EDUCATION/EXPERIENCE: Bachelor's degree; and, three to five years related experience and/or training; or equivalent combination of education and experience. #LI-DG1#INJUN2025#ZRCFS#LI-OnsiteCustomer Service ManagerCustomer Service ManagerCustomer Service ManagerCustomer Service ManagerCustomer Service ManagerCustomer Service Manager

Created: 2025-06-05