Service Technician

Accentuate Staffing is assisting a locally owned medical supply provider in the Holly Springs area who is hiring a Service Technician to join their team. This is a great direct hire opportunity working on 1 st shift, 8:30am-5pm, Monday-Friday, and on call over the weekend. Responsibilities: Deliver and install a wide range of medical equipment, including wheelchairs, hospital beds, ramps, and lifts, at client locations in a timely and professional manner. Perform thorough equipment assessments to determine the optimal installation approach, ensuring safety, accessibility, and compliance with relevant regulations. Provide hands-on training to clients and caregivers on the proper use, maintenance, and safety protocols of the installed medical devices. Collaborate with the sales and customer service teams to coordinate installation schedules, address client inquiries, and provide technical guidance. Troubleshoot and resolve any technical issues that may arise during installations, ensuring the highest level of customer satisfaction. Maintain accurate documentation of installation procedures, equipment serial numbers, and client interactions. Adhere to all company policies, industry standards, and safety guidelines during installations and service calls. Continuously enhance your technical knowledge by staying informed about the latest developments in medical equipment and installation techniques. Requirements: High school diploma or equivalent; technical training in a related field is preferred. Strong mechanical and technical aptitude, with the ability to read and interpret technical manuals and diagrams. Exceptional problem-solving skills and the ability to adapt to different installation scenarios. Excellent interpersonal and communication skills, with a strong focus on customer service. Ability to lift and maneuver heavy medical equipment as required. Valid Driver's license Providing high quality repair service on equipmentResolve minor customer service issuesDiagnose, service, and repairPerform service, repair and inspectionsPerform preventive maintenance on all service equipmentProvide technical service to vehicles and equipmentProvide service to customers while maintaining exceptional customer serviceInstall and/or repair a wide range of dock doors and operating systemsAssess customer's service/repair or installation needs and complete the installation or repair of the product to the customer's satisfaction and complete service documentationAssess customer's service/repair needs and complete the repair of the product to the customer's satisfaction and complete documentationMake service calls to customers and provide with expert installation and repair service to a variety of propane equipmentPerform quality vehicle service maintenance and repairsDeliver customer cars to service stallsProvide exceptional customer service to callersHandling the customer service phone linesUpgrading customers to service agreementsAdhere to contractual service agreements per sales and customer service directivesProviding knowledgeable and courteous repair serviceMaintaining high-quality customer service and careEnjoy providing world class customer service

Created: 2025-06-05